Job overview
An exciting opportunity has arisen for an enthusiastic and self motivated individual to join our friendly and supportive Learning & Organisational Development team. The post holder will support our Continuing Professional Development (CPD) processes through essential administrative, systems based and data focused responsibilities, ensuring a professional and responsive service for staff across the organisation. This role involves delivering high quality customer service through accurate auditing of CPD applications, maintaining reliable records and trackers, and ensuring timely processing of payments. The post holder will work closely with colleagues and external training providers to resolve queries, offer clear guidance and ensure CPD processes are managed smoothly, consistently and in line with Trust procedures. By maintaining robust administrative processes and building effective working relationships, the post holder will help ensure CPD and wider L&D activities are well coordinated and efficiently supported, contributing to staff development and the Trust’s organisational priorities. Excellent communication skills, strong attention to detail and the ability to manage competing priorities are essential. The successful candidate will be confident using MS Excel and working across databases to support reporting. The post holder will receive support from the CPD Business Manager, the Professional Education and Apprenticeship Lead and the wider HR and L&D team.
Main duties of the job
The post holder will play a pivotal role in supporting the administrative functions of the Continuing Professional Development (CPD) team. This includes acting as a key point
of contact for enquiries from staff, managers, and partner organisations, providing prompt and professional advice to facilitate access to CPD opportunities and funding.
By maintaining robust administrative processes and fostering strong relationships, the post holder will contribute to the successful delivery of CPD and Learning and Development initiatives that support staff development and organisational goals.
Excellent communication skills, attention to detail, the ability to manage time and prioritise effectively, and problem solve are necessary capabilities for this post. The successful postholder will have strong MS Excel skills, be able to manage databases effectively, and feel confident working with data to support the production of reports.
Detailed job description and main responsibilities
Continuing Professional Development (CPD)
• Act as the first point of contact for CPD queries, providing advice and guidance to staff, managers and suppliers.
• Review applications on the learning hub for accuracy.
• Undertake accurate inputting of data in the CPD databases.
• Maintain the information regarding education funding processes within the Learning Hub.
• Co-ordinate the CPD funding committee dates and support the facilitation of the committee by providing and inputting data and communicating outcomes to
applicants.
• Respond to queries about the CPD funding process and applications, including notifying applicants regarding the outcome of their application.
• Process appropriate purchase orders, invoices and expenses.
• Liaise with internal and external organisations regarding courses and payments
• Manage internal and external systems including SBS, expenses, and University application portals. • Understand the Financial Support for Continuing Professional Development policy and how this relates to applications, withdrawals, and leavers. • Be responsible for ensuring the funding trackers are maintained and updated. • Provide and contribute to reports on the CPD budget
Person specification
Education/Qualifications
Essential criteria
1. Educated to GCSE level including English & Maths minimum grade C or equivalent.
Desirable criteria
2. Holds a relevant qualification in Learning and Development, CIPD, or Business Administration
Experience
Essential criteria
3. Experience of working in an administrative role
4. Ability to work confidently with spreadsheets, databases and data tracking systems
5. Providing a high-quality customer service to customers including diffusing difficult situations
Desirable criteria
6. Experience of processing financial transactions (e.g. invoices, purchase orders, expenses) or working with finance systems
7. Experience of working in learning and development
Skills/Abilities/Knowledge
Essential criteria
8. Excellent written and verbal communication skills, including ability to produce and compose documents to a high standard of presentation and confidently communicate with staff at all levels
9. Excellent interpersonal skills, including the ability to establish positive and effective working relationships with staff and suppliers.
10. Ability to organise workload and prioritise appropriately to meet deadlines with limited supervision
11. Ability to work effectively under pressure whilst retaining a strong eye for detail.
12. Ability to problem solve and propose solutions
13. Demonstrates accountability for their work, taking ownership of tasks and seeing them through to completion
14. Proficient user of Microsoft applications including Word, Excel, PowerPoint, Outlook, Forms
15. Demonstrated ability to follow processes accurately and ensure compliance with agreed procedures
Other
Essential criteria
16. Demonstrates adaptability and willingness to support fluctuating service demands
17. Actively takes responsibility for their own learning and continuous professional development
18. Demonstrates Trust values consistently in day‑to‑day work and interactions.
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
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