Job Description
Service Control Supervisor
Location: Elland (near Halifax)
Salary: £35,000 - £40,000 DOE
Hours: Rotational shifts between 7am-7pm (8-hour shifts such as 7-3 / 8-4 / 9-5)
Role Summary
We are seeking an experienced and people-focused Service Control Supervisor to lead the day-to-day operations of a busy service office. This role plays a key part in ensuring that repair and maintenance activities are scheduled efficiently, completed to a high standard, and fully aligned with customer expectations.
You will oversee a team of controllers, providing real-time support, coaching, and quality checks to maintain consistently high performance. By driving effective resource allocation, developing your team, and ensuring strong communication across departments, you will directly influence service reliability, customer satisfaction, and overall operational excellence.
What You'll Be Doing as Service Control Supervisor
1. Overseeing daily service workloads and ensuring priorities are managed effectively.
2. Coaching and supporting Service Controllers on operational tasks, customer communication, and problem-solving.
3. Mentoring new and existing team members, ensuring consistent understanding of processes and standards.
4. Handling escalated customer or internal queries, delivering swift and positive resolutions.
5. Pre...