Assistant Reception Manager
First impressions are the most important. The role works alongside the Reception Manager to ensure the reception team is efficient, ready to assist guests, and provides a flawless experience.
Responsibilities
* Work with the Reception Manager to maintain a high‑standard reception team.
* Provide outstanding guest service and support using the latest technology.
* Motivate and engage team members, collaborating with other departments.
* Address guest queries and resolve issues promptly.
Qualifications
* An infectious personality.
* Initiative to solve any problem for guests.
* Ability to motivate and engage others.
* Team player and ability to partner with other departments.
* A passion for delivering outstanding guest service.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development including our Rising Stars and Talent Academy programmes.
* A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
* Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to our Employee Assistance Programme, offering support and counselling.
* Flexible working hours.
* A fun, supportive and inclusive work environment with regular team events.
* Excellent Reward and Recognition Incentive schemes.
* Anniversary rewards for key milestones of service.
* Electric car salary sacrifice scheme.
* Have your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme.
* Life Insurance.
T&Cs apply based on your contract.
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