Job Description
About the Job
️ Role | Client Relationship Manager
Areas | Client relationships, stakeholder engagement, skills and workforce development, regional delivery
Tech | CRM systems, management information systems, Microsoft Office
Based | London
Offer | £46,000
Hi
Our client is seeking a Client Relationship Manager to build, manage and develop strong relationships with a portfolio of regional organisations.
You’ll act as a trusted partner and ambassador, working collaboratively with clients, internal teams and external stakeholders to deliver value, improve outcomes and support long-term skills development across the sector.
As a Client Relationship Manager, you will:
* Act as the primary point of contact for a portfolio of clients, building strong and effective working relationships
* Deliver high-quality relationship management and customer service, ensuring clients view the organisation as a trusted strategic partner
* Support clients to identify, plan and deliver training and development solutions aligned to their business needs
* Promote apprenticeships and other new entrant pathways as part of sustainable workforce planning
* Support the delivery of regional programmes, projects and initiatives
* Identify and escalate commercial or development opportunities in line with agreed processes
* Maintain accurate records of client engagement and activity using internal systems
* Gather and share labour market intelligence to support client and organisational planning
* Engage with training providers and external stakeholders to identify opportunities for collaboration
* Diagnose and resolve client issues in a timely and effective manner
* Travel regularly across the region, including occasional overnight stays
What we’re looking for:
* Experience in a client relationship, stakeholder engagement or customer-facing role
* Experience working in a solutions-focused capacity, supporting organisations to meet business needs
* Knowledge or experience of training, competence or workforce development systems
* Ability to build relationships across multiple levels and manage challenging conversations
* Strong organisational skills with the ability to manage competing priorities and deadlines
* Confident working independently while contributing to wider team objectives
What we offer:
* Home-based working with regional travel
* Opportunity to work in a purpose-led organisation with national impact
* Supportive team environment and collaborative culture
* Ongoing training, development and CPD