Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
NELFT All-Age Eating Disorder Service in Kent and Medway is looking to recruit to the post of Clinical Support Worker, Band 3 .
We have developed an intensive home-based eating disorder treatment pathway in the form of an enhanced care pathway (Intensive Care Pathway - ICP). These forms of treatment have the potential to minimise inpatient admissions (including out-of-area placements), reduce length of stay in inpatient settings and improve experience of discharge from inpatient care as set out in the NHS Long Term Plan. We have expanded our service brief to include 3 Eating Disorders inpatient beds in the Kent and Medway Adolescent Hospital.
The role of Clinical Support Worker is to faciliate physical health clinics and providing support to young people, their families, and adults in treatment, in their homes to enable them to manage the illness to stay out of hospital (both acute and specialist eating disorder units) or return home earlier than would otherwise be possible.
The post holder will ideally have previous experience of working children and young people and adults.
Main duties of the job
You should have well-developed communication skills with patients/ colleagues and be able to provide an initial response to patient and other agencies queries, concerns and sign post/direct as appropriate. You will also be able to prioritise your work, be a team player, use your initiative and meet deadlines.
The All-Age Eating Disorder Service is based across the County of Kent at George Turle House, Canterbury, and The Courtyard, Maidstone, with Specialist support offered to the Kent and Medway Adolescent Hospital in Staplehurst. Geographically, we support the County of Kent and Medway, so the ability to travel with the use of a car is essential.
As an employee of NELFT, you will receive the following benefits:
- Excellent working environments in a mix of state of the art and historic buildings.
- Agile working with outstanding ICT support.
- A long-standing and award-winning approach to Equality and Diversity with supportive networks for ethnic minority staff, staff with disabilities and LGBT staff.
- Staff Benefits including NHS Pension, childcare vouchers, a salary sacrifice car scheme, the My Trust Benefits discount scheme, cycle scheme and Annual Leave Sale/ Purchase scheme, trade union membership and a range of ambassadorial roles.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our
culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by
the best people.
Starting with NELFT
NELFT place a great deal of importance on new starters being
properly welcomed and inducted into the Trust. All new starters
will join the Trust on the first Monday of each month and will
undertake a comprehensive induction of up to two weeks which
will include mandatory training, systems training and the
allocation of equipment. As part of the process new starters will
have the opportunity to also meet the executive team, senior
managers, and attend a number of drop-in sessions focusing on
engagement, health and wellbeing and key processes. The
induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period.
Detailed job description and main responsibilities
Please see the attached job description and person specification
for more information about this role and working at North East
London NHS Foundation Trust. We encourage you to refer to this
when completing your application.
We welcome your application even if you do not meet all the
criteria listed in the person specification. Please apply as soon as
possible as some posts close early to limit the number of
applications.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable
to offer sponsorship for all job roles. Please check your eligibility
under the UKVI points-based system. When calculating the basic
salary for sponsorship, HCAS (High-Cost Area Supplement) is not
included to ensure fairness and consistency within our Trust.
Use of AI
Please see attached document regarding acceptable use of AI
during the recruitment process.
Person specification
Qualifications
Essential criteria
1. NVQ level 2 or equivalent standard of literacy and numeracy
2. Relevant NVQ level 3 or equivalent (in health and social care)
Experience
Essential criteria
3. Relevant experience in a NHS healthcare setting and base level of theoretic knowledge
Knowledge
Essential criteria
4. Health, safety and risk awareness in care settings
5. Knowledge of patient/client conditions ( mental health) relevant to the community setting
Skills
Essential criteria
6. Ability to teach technical skills and life skills to patients
7. Understand need for patient confidentiality
8. Ability to work under pressure and with flexibility
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
9. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
10. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
11. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
12. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.