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Counter Manager - Stratford (Full Time), London
Location: London, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: 06ae6174777e
Job Views: 8
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Overview
Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re lookin’ for, Gorgeous!
We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under Louis Vuitton Moet Hennessy. Founded in 1976 in San Francisco, we’re now in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful. We work smart & laugh hard. Sound like you? You’ve come to the right place!
We prove that premium brands can be fun. Our goal is to transform customers into better versions of themselves while having a ton of fun.
As a Counter Manager, you will be the face of our brand, responsible for achieving retail objectives in store. You will lead your team by example, maximize sales opportunities, and ensure excellent customer service and shopping experience.
Responsibilities:
* Management: Motivate staff, delegate roles, meet sales targets, and maintain high customer service standards.
* Sales Goals: Achieve counter and service sales targets through team delegation, customer engagement, product demonstrations, beauty/brow services, and booking repeat appointments.
* Brow Services: Perform waxing, tinting, and tweezing to ensure customer satisfaction and repeat bookings. Full training provided to become a Brow Expert.
* Teamwork: Conduct daily team meetings, communicate effectively, and recognize positive work to motivate the team and achieve targets.
* Promotion & Events: Organize in-store and external events, product launches, and charity events to build business.
* Stock: Keep the counter stocked and report concerns promptly.
* Communication: Maintain open communication with store/department managers and area managers.
* Administration: Complete all required administrative tasks regularly and assist with area manager admin as needed.
* Staff Rotas: Prepare fair staff schedules monthly.
* Hygiene & Housekeeping: Keep the counter and displays clean and hygienic at all times.
Qualifications:
Availability to work weekends, late nights, and bank holidays. We offer growth opportunities and value diversity. If you’re proactive and positive, this could be a great fit.
Salary: £23,000 - £28,000 (dependent on experience & performance)
Our mission: “To build a beauty community for all. Dedicated to doing good and feeling good.”
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