As the Volunteer Resource Centre Supporter, you will play an important role supporting the day to day activities at The Truro Resource Centre, Truro Clients can access a range of facilities at the centre including showers, food, toilets, clothing, bedding, laundry and storage as well as activities that actively promote health and wellbeing. Under the supervision of the Resettlement Team, you will be able to support these services. Volunteers are needed Monday-Friday anytime between 9:30-16:30 and we are interested in anyone who can spare any amount of time during the day, either on a regular basis or as and when you have availability. We are currently particular keen to build up our volunteer team to help on Mondays, Wednesdays and Fridays (Please note our client drop in session is 9.30-13.30 and after this time its appointments only and quieter at the centre should you prefer that time.) Key Responsibilities You will work closely with the Resettlement Team providing support which may include: Talking to clients and providing them with a friendly welcome (If volunteering during drop in time). Making light refreshments such as hot drinks, heating through food in the microwave for e.g. (If volunteering during drop in time). Sorting clothing and toiletry donations dropped off to the centre and if able to distribute items we are unable to use to local charity shops. Help organise and tidy the clothes store. Wash and dry towels and support clients with their laundry (If volunteering during drop in time). Support with keeping the centre clean and tidy, particularly the kitchen area. Skills Knowledge and Expertise You’ll share our core values: Honesty, Integrity, Equality, and Dignity. In order to volunteer with us, after registering/applying for this role you will be contacted to discuss the role further. You will then be invited to attend an informal chat/taster session, where we can introduce you fully to St Petrocs and support you with onboarding as a volunteer for us if you wish to proceed further. Essential Criteria Commitment to our service and client group. Reliability and agreement on how much time you can commit to the role. Possess a confident and resourceful personality, who is able to support people experiencing homelessness and in crisis. Responsibility for own and others health and safety whilst undertaking the tasks. Can maintain confidentiality as required. Provide a friendly welcome to our clients and visitors to the centre. Able to deal with donations to the centre including clothing, bedding, food, etc. Can make own arrangements for travel to the Truro Resource Centre (parking not available at the centre) Benefits We are pleased to be able to offer you: Comprehensive induction training and welcome information pack. Clear instructions and guidance on your role. Ongoing training related to your volunteering role. Supervision and support throughout volunteering duties. Regular newsletter providing the latest updates. Annual ‘thank you’ event for volunteers. Reimbursement of travel costs subject to approval by supervising manager and prior to any travel arrangements being made.