Main area Community Nursing Grade NHS AfC: Band 6 Contract Permanent: Will be required to work hours over a 7 day rota, working x2 Saturdays per month Hours Full time - 37.5 hours per week (Including Bank Holidays and Weekends) Job ref 253-0426-7813936
Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Brierley Hill Health and social care centre Town Brierley Hill Salary £39,959 - £48,117 Per Annum Pro Rata Salary period Yearly Closing 14/05/2026 23:59
NHS AfC: Band 6
Job overview
An exciting opportunity has arisen for an experienced, enthusiastic and motivated nurse to join our hard working team!
We are looking for Clinical Triage Nurses to join the Dudley Clinical Hub (Single Point of Access) offering telephone Triage, clinical advice and signposting.
Based at Brierley Hill Health and Social Care Centre, the successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills in order to support urgent care for patients across our health economy.
The Service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.
The Service operates between the hours of 8am – 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.
We need applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive, and be confident in their own decision making; being able to challenge when necessary.
Main duties of the job
The Triage Nurse will provide clinical support, assistance and professional expertise to all Healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient’s needs. Working closely with, and acting as the referral point for the Urgent Community Response Team.
The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP’s, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The triage Nurse will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the Triage Nurse to receive further training to ensure clinical skills and competencies are maintained.
We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Education & Qualifications
* First level Registered Nurse
* Evidence of Band 6 professional development
* Physical Health Assessment
Knowledge & Training
* Evidence of continual professional development
* Post registration experience to include: Evidence of mentoring Project working Specialist training Management and development of others
* Knowledge of Primary Care working
* Can demonstrate knowledge of research based practice.
Experience
* Show ability to adapt to change
* Show evidence of care planning using a Nurse Model
* Demonstrate an awareness of current community nursing issues
* Demonstrate a pro-active approach
* Evidence of being able to work as part of a team
* Evidence of working to and achieving defined objectives
* Evidence of knowledge relating to caseload management and leadership/provision of support to others
Communication & Relationship Skills
* Must be able to commute to meet the demands of the role
* Able to communicate effectively with health care professionals and team members
Planning & Organisational Skills
* Motivated – able to motivate self and others to deliver a quality service
* Forward thinking – to identify opportunities for improvement in service development
* Flexible – to meet the demands of the service
* Enthusiastic – seizing the opportunity for personal and service development
Equality, Diversity, Inclusion and Trust Values
* Able to provide safe, caring, and effective services
* Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
* Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong, and their contribution is valued
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.
Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.
The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.
RECRUITMENT EQUALITY STATEMENT We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes.
We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.
We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.
By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal. Where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.
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