Overview
As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may also perform pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping customers to “See More and Be More” by providing tailored and effective service to maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, we’re open to discussing flexible options to fit your ideal working week, whether that is around the school run or a compressed week.
What are we looking for?
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote products to help meet store targets
* Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment, in line with store marketing guidance
Benefits and rewards
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining
* Opportunities to get involved in foundation programs
* Discounts throughout the year for friends and family
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave - increasing with length of service, plus options to buy or sell holiday
* Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
* Opportunities to join a company-wide community with peer-to-peer knowledge sharing
* Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and Cycle to Work options
* And more
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
Industry
* Retail
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