Purpose of Role:
To own the order fulfilment process for dedicated accounts in the Companys customer base, and deliver world class customer service in line with business targets.
Key Responsibilities:
1. Act as the focal point of contact for the customer base.
2. Develop vendor relationships for Customer account and specific materials
3. Develop and maintain an excellent working relationship with the customer.
4. Manage customer forecasts and planned demand.
5. Ensure customer orders are input accurately and efficiently into the order system.
6. Manage the order fulfilment process from receipt through to delivery on time in full.
7. Liaise with all key business functions (Sales, Planning, Production, and Distribution) to ensure customer demand is planned and satisfied in full.
8. Ensure all customer events (promotions, product launch / de-list, design changes etc.) are known, planned and delivered in line with expectation.
9. Responsible ...