Job description
We are looking for a dedicated Housing Management Officer to work collaboratively with colleagues at the Customer Service Centre (CSC) and within your region to ensure that customers receive seamless and high-quality service. This role requires visiting customers as needed and making informed decisions to deliver effective housing management services while carrying out other related tasks as assigned.
Key Responsibilities:
* Work closely with Customer Service Centre (CSC) colleagues and regional teams to provide excellent service.
* Conduct customer visits as required, assessing needs and determining the best course of action.
* Carry out generic housing management tasks, ensuring all duties align with best practices and regulations.
* Handle customer concerns efficiently, providing professional support and solutions.
* Ensure properties are maintained to a high standard by liaising with relevant teams.
* Maintain up-to-date and accurate records, following internal policies and procedures.
Key Skills & Experience:
* Experience in housing management, customer service, or a related field.
* Strong decision-making skills and the ability to assess customer needs effectively.
* Excellent communication and interpersonal skills to engage with customers and colleagues.
* Ability to work independently and collaboratively as part of a wider team.
* Good knowledge of housing regulations, policies, and tenancy management.
Qualifications:
* Relevant experience in housing management, customer service, or a similar role (qualifications desirable but not essential).
* Enhanced DBS check (Disclosure and Barring Service) required.
* Must be eligible to work in the U.K.
Working with Archer Resourcing
We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.
Due to the high demand for CVs received, we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles.
We also offer a £250 referral bonus should you know of anyone who may be interested.
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