Join Our Growing Team Exceptional Dispatch/Customer Service Careers Available!
Are you passionate about delivering outstanding customer service? Are you looking for a new challenge with a company that truly values its employees and customers?
As the largest independent provider of maintenance, repair, and installation services for domestic boilers and central heating systems, we are experiencing exciting growth! To support our continued expansion, we are offering fantastic full-time career opportunities for driven individuals to join our dedicated team on a 12 month fixed term basis.
About us:
Saltire Facilities Management is one of the UKs largest property services providers, working with dozens of public sector organisations to serve more than 120,000 social housing tenants and private homeowners. Specialising in Renewable's, Gas Services, and Electrical Works, Saltire helps clients decarbonise their housing stock and meet zero-carbon obligations. Additionally, Saltire serves over 7,000 private homeowners by installing high-quality boilers, providing comprehensive service plans, and offering finance options to ensure safe and warm homes.
About the role:
A dispatch Administrator/customer service advisor is responsible for responding to calls from customers and clients via the call centre or the work dispatch desk, ensuring work is prioritised accordingly and dispatched to the field operatives via the scheduling system. Youll work within a fast-paced 24/7 contact centre environment, handling inbound calls, scheduling maintenance appointments, and resolving queries related to heating, electrical, and property services.
Key Responsibilities:
Dealing with a high number of incoming calls from customers/field operatives and clients, you will deal with enquires, emergency jobs, appointment changes etc.
Liaise with internal departments to ensure timely resolution of issues.
Arrange further work appointments for customers who require follow on works to be carried out following an initial visit including telephoning to confirm and scheduling via the scheduling system.
Monitor engineer timescales and SLA's ensuring deadlines are met.
Produce daily reporting.
Deliver exceptional customer service to customers and clients via phone, email, and live chat.
Handle inbound calls and respond to service requests and queries.
Re-schedule appointments for engineers and coordinate service delivery.
Maintain accurate records using both our in-house and client systems.
Follow company procedures and service level agreements.
Adapt to shift patterns based on contact centre traffic.
What Were Looking For:
Previous experience in a dispatch role.
Passion for delivering excellent customer service.
Strong problem-solving skills and attention to detail.
Previous experience in a customer service or contact centre role.
Excellent communication and interpersonal skills.
Ability to work independently as well as part of a team.
Experience in the heating, maintenance, or customer service industry is a plus, but not required.
A positive attitude and a desire to learn and grow in your role.
Why You Should Apply:
If you're eager to join a company that values hard work, professional growth, and exceptional customer service, we want to hear from you! Take the next step in your career and become part of a team thats making a difference in the lives of our customers.
Shift pattern:
Rotational Pattern: 4 on 4 off with a choice of shift patterns
06:00-16:30 or 07:00-17:30
12 Month Fixed Term Contract
What we offer:
Salary from £24,570 per year
Opportunity for overtime
Company sick pay
Free on-site parking
Private health-care plan
Employee discount & savings across multiple retailers
Discounted gym membership
Employee Assistance Program and Mental Well-being support
22 days holiday plus bank holidays which increase with service.
The option to buy an additional 3 days annual leave per year
1 day per year volunteer day
£500 refer a friend bonus
TPBN1_UKTJ