Job Description
Installation Support Manager
Redditch
£40k
We pleased to represent a Redditch based client in their search for an experienced Installation Support Manager to play a key role in supporting the Operations Director and wider leadership team through data-driven insight, analysis, and performance reporting.
This role is ideal for someone who thrives on turning complex data into meaningful insight, identifying trends that arent immediately obvious, and confidently presenting recommendations that drive real business improvement.
The Role
As Installation Support Manager, you will be responsible for producing high-quality analysis and reporting across the business, enabling informed decision-making at both operational and board level. You will work with multiple data sources, often without defined processes, and bring clarity to complex and messy data sets.
Youll not only report on performance youll identify solutions, opportunities, and improvements.
Key Responsibilities
* Gather, analyse, and report on key business KPIs
* Identify trends and improvement opportunities across surveys, remedials, and quality delivery
* Produce reporting for audiences ranging from frontline teams to Board level
* Track and assess Project Manager performance, highlighting positive and negative trends
* Analyse UK-wide fitter performance across KPIs including quality, remedials, and man-days
* Build and maintain Salesforce dashboards and reports to measure performance, cost savings, and new initiatives
* Extract and consolidate data from multiple systems into clear management reporting
* Analyse and report on Supply Chain KPIs, including product performance and supply-only remedials
* Use customer data and insight to identify operational improvement opportunities
* Support senior operations management with ad-hoc analysis to support business growth
* Assist with training development for PMs and Fitters, including Salesforce and Articad updates
* Work with new tools and technologies to continuously enhance reporting capability
Key Skills & Experience
* Strong technical knowledge of Salesforce, including integrations and reporting
* Advanced Excel, with strong PowerPoint and Word skills
* Experience using Power BI
* SQL report writing experience
* Knowledge of Sage 200
* Proven experience working with multiple data sources and undefined processes
* Strong ability to merge disparate data into meaningful, actionable insight
* Excellent verbal and written communication skills
Key Attributes
* Self-starter with a proactive mindset
* Confidence and gravitas to challenge the status quo
* Ability to see the big picture while remaining detail-focused
* Open-minded, solutions-driven, and adaptable
* Comfortable communicating with stakeholders at all levels, including senior leadership
This is an excellent opportunity for a commercially minded, data-driven professional to make a real impact in a growing, performance-focused organisation.
??Interested? Apply now or get in touch to find out more.
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