Job Description Salary scale: £27,407-£30,876 per annum Contract: Permanent Hours: 37 hours per week Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU Probationary Period: 6 months Closing Date: Wednesday 8 th April 2026 at 10am Interview Date: Monday 13 th April 2026 Questions: In the first instance any enquiries to be emailed to [email protected]. For an informal chat about the role before applying please contact [email protected] About Us Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment. We do this through: Building community and individual resilience for better mental wellbeing Providing early intervention advice and support Supporting people in crisis Empowering and helping people to recover and sustain improved wellbeing Watch this video to find out what it’s like to work at BDC Mind: https://www.youtube.com/watch?v=KxbMQk_ALwQ Read our latest Impact Report and 2024-2028 Strategy: https://www.mindinbradford.org.uk/about-us/ Find out more about our approach to Equity, Diversity and Inclusion: https://www.mindinbradford.org.uk/about-us/equity-diversity-and-inclusion/ Join us and you’ll receive: 25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days to use each year to support your wellbeing. Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more. Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions. Generous pension scheme and employer contribution to help you plan for a secure future. Discount schemes including Company Shop and Blue Light Card. Excellent personal development opportunities including access to Clinical Supervision. Enhanced sick pay after your six-month probation. Accredited employer with Mindful Employer, Disability Confident and Real Living Wage. Generous death in service/life assurance benefit Role Background We are seeking an experienced and motivated Service Coordinator to oversee the effective delivery of our KidsTime service. KidsTime is an inclusive, family-focused workshop programme designed to support children, parents, and carers affected by mental health challenges within the family. This service plays a vital role in supporting the wellbeing of people of all ages within our community, and this role is central to ensuring they continue to thrive. Working closely with the Service Manager, Mental Health Lead and Drama Facilitator, you will lead on the delivery of the service, helping to ensure the sessions run smoothly and safely, and are effective and engaging for the families attending. PLEASE NOTE – KidsTime workshops run weekly on Thursday evenings from 4pm – 8pm at 4 different Family Hub locations across Bradford. A requirement of the role will be to attend these sessions as part of your working hours. Role Purpose As a Service Coordinator, you’ll ensure the smooth day-to-day running of our mental health services. Reporting to the Service Manager, you’ll focus on internal operations, making sure teams have the resources, processes, and support they need to deliver high-quality care. You’ll be responsible for line management and operational oversight of day-to-day delivery, managing schedules, monitoring performance, and overseeing data and reporting to maintain service standards. By keeping things running smoothly, you’ll help create a stable and supportive environment for our team and the people we support. Role Outcomes Ensuring the s ervice operates efficiently, supporting the Service Manager in delivering high-quality care that meets operational goals Supporting your team to be high performing by fostering clear communication and taking a proactive problem-solving approach Maintain a safe and supportive environment by ensuring timely identification, reporting and response to safeguarding concerns, while actively engaging with multi-agency partners Ensuring accurate and timely collection and reporting of service data, supporting informed decision-making and continuous improvement as well as ensuring adherence to data protection regulations and best practices Oversee staff scheduling and rota management to ensure seamless delivery, effectively managing absences and annual leave to minimise disruption Supporting the Service Manager to lead your team in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving Ensure service members are supported by delivering direct sessions when needed and helping to maintain staff cover for shifts to meet service demands. Support the on-call rota to ensure all staff have access to support and guidance out of hours Actively engage in supervision, team meetings and company events to contribute to a well connected, informed and supportive team environment Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, data protection, health and safety and mental health awareness Adapt to evolving organisational needs by taking on additional responsibilities as required, ensuring a cohesive and effective team approach Person specification Bradford District and Craven Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers. Experience Essential: Working with service members experiencing mental health challenges Managing risk and safeguarding issues and procedures Building and maintaining professional relationships Desirable Line management of staff or volunteers experience of volunteer coordination, support and retention Working with Children, Young People and Families Skills and Abilities Essential: Excellent written, verbal and non-verbal communication skills Strong planning and organisational skills Excellent IT skills including the use of Microsoft Office packages and online systems Able to work autonomously and as part of a team Knowledge Essential: Understanding of key current issues within mental health, particularly around parental mental health and the impact within families Up to date knowledge of best practice approach to safeguarding adults and children, with an awareness of how to recognise and respond to concerns Attitude and Personal Attributes Essential: Passionate and enthusiastic A solution-focussed approach and can-do attitude Commitment to personal and professional development Commitment to equity, diversity and inclusion Dedicated to collaborative working Willingness to work flexibly, including travel and work across multiple locations Commitment to and alignment with BDC Mind core values: Supporting everyone, Caring Always, Continually Improving, Enabling all and Working Together How to apply: Please click the 'Apply for this job' button and follow the steps to fill out the application form. Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under. We’re unable to provide feedback to applicants who are not shortlisted. We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.