Front of House Manager
Dalhousie Castle
Contract: Permanent Salary:
Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle embodies the timeless charm of a storybook fairytale.
We're looking for a confident, guest-focused Front of House Manager to lead the day-to-day running of our reception and guest services team. As the first point of contact for our guests, you'll ensure a warm welcome, seamless check-in/check-out experiences, and consistently high standards of service. This is a hands-on leadership role that combines people management, guest satisfaction, and operational excellence.
Key Responsibilities
* Lead, motivate, and support the front of house team to deliver exceptional service at all times
* Ensure smooth day-to-day operations of reception, concierge, and guest services
* Drive a culture of hospitality, professionalism, and attention to detail
* Handle guest feedback and resolve complaints efficiently and professionally
* Oversee scheduling, training, and performance of front office staff
* Ensure accurate billing, cash handling, and reservation processes
* Collaborate with housekeeping and other departments to ensure a cohesive guest experience
* Monitor guest satisfaction scores and implement improvements where needed
* Support the implementation of hotel brand standards and policies
Our Values
Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
* Pension Scheme
* Discounted Hotel Stays across our 7H Portfolio
* Discounted Food and Beverage across our 7H Portfolio
* Incremental Holiday Entitlement
* Development Opportunities
* Home tech scheme
* Save as you Learn scheme
* Cycle to work scheme
* Employee Assistance Programme
* One celebratory day per year off
* Retail & Gym Discounts
Front of House Manager
Dalhousie Castle
Permanent