We are recruiting for an SC Cleared IT Engineer to be based in Bristol on contract working for a Government organisation.
Responsibilities
* Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
* Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
* Effective Management of disposals that go through their Hub as per contract
* Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
* Locker replenishments where appropriate as per contract
* Highlight potential issues with service/potential service improvements to their Team Leader
* Follow any agreed processes and procedures either from the Authority (site regulations etc) or our client's own
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