Do you have experience of working with insurance claims, and/or highways and/or risk management, and would be interested in a temporary position? We are looking for an enthusiastic and self-motivated individual to join our dedicated team, supporting the delivery of our insurance and risk management services. This is an excellent opportunity to provide administrative support to the Corporate Insurance, highways and risk functions. Our team benefit from an environment where professional development is promoted and fostered. We actively promote a positive work/life balance including flexible, home and office working. This vacancy is temporary to cover a period of maternity until approximately March 2027 or until the return of the substantive postholder from maternity leave, whichever is sooner. WHAT IS INVOLVED? The main duties of the post holder will be focus on providing a customer focused approach. You will engage with claimants, solicitors, and service area staff, providing advice and guidance, to ensure effective claims handling. You will also support the Corporate Insurance Team in the delivery of insurance services. In addition, the post holder will also provide administrative support to the Risk and Governance Officer in the maintenance of robust systems and processes in relation to the risk management and corporate governance arrangements which are in place across the council. We encourage you to contact Lindsay Alderson (Operational Insurance Officer) via email at Lindsay.Alderson@durham.gov.uk to arrange an informal discussion about the role. WHAT WILL I NEED? You will need 4 GCSEs graded A-C including English and Maths or equivalent and experience of working with a computerised data input and reporting systems. You should also have a proven track record of relevant insurance experience and experience of analysing and reporting on claims information. The training requirements of the role i.e commitment to study for Insurance qualification, such as the Certificate in Insurance or Risk Management qualification or equivalent would only apply to permanent employees. Please refer to the attached person specification for the full criteria. INTERVIEWS Interviews will be held on 16th/17th March 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentResources@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161