Paddock and Longwood Family Practice are looking for an enthusiastic, caring full time Medical Receptionist to join our dynamic, forward thinking medical team.
Working Monday to Friday 8.30 - 7.00pm
Main duties of the job Project a friendly and positive image to patients and other visitors either in person at the surgery or by telephone
Assist patients in receiving the right care through care navigation at the right time and right service.
Process patient information onto our computer system in a timely manner and accurately
Building relationships with patients, work colleagues and outside agencies.
About us We are a team of over 25 staff:
Two site practice, one at Paddock and one at Longwood with 9000 patients
4 GP Partners, 3 Nurses/Health Care Assistants and 12 admin team members. We are a training practice, for both GP registrars and medical students and work experience
Rated " Good " at CQC 2022
The team have a fantastic work ethic, working well together
Free parking
Job responsibilities Data entry onto clinical system, maintaining clinical rotas and administrative rotas
Dealing with patients face to face when they attend the surgery
Ensure patient records are up to date and all paperwork/scanning are filed correctly
Registering new patients following surgery protocol
Ensuring tasks and notifications are updated and actioned as required
Be flexible
To maintain the confidentiality of clinical information at all times
To work within the requirements of the Data Protection Act
To comply with practice policies, procedures and protocols
Facilitate a welcoming atmosphere when patients/guest arrive for their appointments
To answer the telephone and deal with patients queries and requests and direct call to the appropriate person
To make appointments and direct patient to their GO
Deal with request for repeat prescriptions
To generally assist the doctors and practice manager when requested to do so .
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognise, the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly.
Person Specification Qualifications English and Maths A to C grade
Medical Receptionist: 1 year
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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