Become a change maker and join Node4.
Node4 has a committed, talented, and diverse workforce that is growing continuously. As we expand through growth and acquisitions, we remain focused on the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
Whether you're just starting your career or seeking to progress as an industry professional, Node4 has a place for you.
About the role
The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. This role involves overseeing various ITIL-related and client relationship duties. You will manage multiple client accounts, working closely with the Account Manager and wider Node4 team to deliver ‘Exceptional Service as a Standard’.
This multi-department coordination role focuses on delivering exceptional service for both new and existing clients. You will act as the central point of contact for service delivery issues within your assigned accounts.
What will you bring?
* Qualifications: English & Maths GCSE, grade C or above (or equivalent)
* ITIL qualifications
* Security Clearance (desirable depending on account alignment)
* Experience as a Service Delivery Manager or similar role. Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
* Excellent communication skills (verbal, written, face-to-face)
* Effective time management skills
* Exceptional attention to detail
* Ability to thrive in a fast-paced, energetic environment
* Strong verbal communication skills, adaptable to different audiences
* Presentation skills
* Organizational skills, numeracy, and a structured work approach
* Team player, capable of working across diverse areas within Node4
* Interest in Technology and Business
* Positive can-do attitude
What can we offer you?
* Hybrid Working
* Private Medical Insurance or Company-Paid Health Cash Plan
* Employee Assistance Program
* 25 days holiday plus your birthday off
* Option to purchase additional holiday (up to 5 days)
* Company Pension Scheme
* Life Assurance (x4)
* A diverse workforce
* Training through Node4 Academy
* Family savings and shopping discounts via our benefits portal
* Discounted Gym Membership
* Modern facilities with open breakout areas
* Company social events
* Unlimited hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced significant growth, expanding from Derby to multiple locations nationwide. From three employees to over 1200, our success is driven by our people. We are a vibrant, passionate, and diverse team committed to delivering exceptional service. We pride ourselves on a culture reflecting our core values of Passion, Innovation, and Trust.
If you're passionate about technology and delivering outstanding service while developing your career, Node4 is the place for you.
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