Overview
We are very excited to be recruiting a Customer Services Administrator to work for a fast-paced business near Smethwick. The role of the Customer Services Administrator is to support an external sales team.
Responsibilities
* Ensure all orders and quotations received are entered into the SAP system accurately.
* Develop and upkeep tracking spreadsheets.
* Liaise with customers and suppliers regarding deliveries, lead times etc.
* Efficiently deal with telephone and email enquiries and orders, to give our customers the level of service that is expected.
* Ensure all quotations are followed up when necessary.
* Ensure that all customer complaints, issues, and queries reach an appropriate conclusion and that the Management are advised of all issues.
* Follow all of the internal procedures set.
* Support the external sales team to develop new sales and customers.
* Ensure that the sales team (both internal and external) are kept informed of any developments relating to their accounts.
* Undertake any additional tasks as requested by their line manager or any other members of the Senior Management team.
Qualifications
* Good IT skills including word, excel, outlook and a willingness to learn.
* Previous experience in SAP is a preference but not essential.
* You must be a confident communicator with good attention to detail and thrive on working as part of a busy successful team
Benefits
In return the company will provide full product support and a really pleasant place to work.
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