Aftersales Manager
Location: Cardiff - Independently owned, multi-franchise dealership
Salary: £60,000 basic + on target earnings up to £75,000 (flexibility for accredited candidates)
Type: Full-time, Permanent
If you're an experienced Aftersales professional who knows how to run a busy, high-performing service department - this role has your name on it.
This is not a stepping-stone position. It's a senior opportunity within an independently owned, family-run dealer group with an annual turnover of £60m and a strong franchise portfolio. You'll be leading a team of 25, driving volume workshop throughput, and ensuring brand standards and customer experience remain first-class.
About the business
Established for over 60 years, with multi-franchise workshops representing recognised brands.
11 workshop bays (including MOT), generating £1.6m labour revenue and £1.2m parts turnover annually.
A genuinely family-owned and run business, built on long-standing relationships and customer trust.
What you'll be doing
Full responsibility for Aftersales operations across service and parts
Leading, mentoring, and developing a team of approx. 25 staff
Ensuring brand compliance and manufacturer standards are consistently achieved
Driving customer experience and satisfaction scores to the highest levels
Overseeing labour and parts performance, analysing P&L and identifying profit opportunities
Managing workflow, KPIs and performance across a high-volume environment
Implementing and maintaining efficient systems and processes (experience with Keyloop Drive highly advantageous)
What we're looking for
Main franchised dealer experience is essential
Extensive Aftersales and Service Department management background
Strong leadership skills, with proven ability to manage and develop teams
Demonstrable success in improving customer experience scores
Experience managing volume workshop throughput and multi-brand operations
Commercially aware, with P&L and budget responsibility background
VAG brand experience strongly preferred (though not essential)
The package
Basic salary of £60,000
OTE up to £75,000 (flexibility to increase for Vaccredited candidates)
Clear progression opportunities within a growing, independent dealer group
The autonomy and responsibility to run a thriving Aftersales operation your way
If you're ready to take on a high-level Aftersales Manager role where your expertise will directly shape the performance of the business this is your opportunity.
How to apply
Send your CV to
Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.
INDAM
You may be: Aftersales Manager, Service Manager, Head of Aftersales, Aftersales Director, Service Operations Manager, Dealer Aftersales Manager