What is the job role?
As a Monitoring and Response Officer, you will be responsible for a wide range of tasks such as handling calls from both professionals and members of the public through the Council's phone systems and radio system. You will operate the City Council's CCTV systems and liaise with partners such as West Midlands Police to support in the prevention and detection of crime and anti-social behaviour.
Working within your team, you will be responsible for providing security services to our clients, such as security patrols and man guarding services, highway duties, and responding to alarms.
You will be responsible for monitoring our telecare service. This involves speaking to clients when they have pressed their alert pendants in an emergency and coordinating a response with the emergency services, relatives, or carers to ensure they are safe and well.
You will be required to work 12-hour shifts. The shift pattern for this role is a rolling shift pattern of 3-day shifts (7 am-7 pm) followed by 3 rest days and then 3-night shifts (7 pm-7 am).
You will be required to obtain a Security Industry Authority license in Public Surveillance (CCTV) and a Security Industry Authority in either Door Supervisor/Close Protection or Guarding.
A Full UK driving license is required for this role.
The post holder will also be subject to pre-employment screening in accordance with BS:. They will also be screened in accordance with the Disclosure and Barring Service. The post holder will also be required to have security clearance through vetting to Non-Police Personnel vetting level 2. Offers of employment can only be made on the condition of successfully passing the screening process.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempt under the Rehabilitation of Offenders Act, and as such,h appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
The successful candidate will have
1. Experience in working in the Security Industry.
2. Hold an SIA license in Public Surveillance (CCTV) Licence and a Security Industry Authority Door Supervisor /Close Protection or Security Guarding license (or able to obtain this qualification on an offer of employment).
3. Able to work in a busy and diverse environment.
4. Good Communication Skills.
5. Be able to work in collaboration with Coventry residents, colleagues from a wide range of departments, contractors, and partners such as West Midlands Police, Fire and Ambulance Services, and City Centre BID.
6. Be able to work as part of a team.
7. Good IT skills especially with CCTV systems and security systems.
8. To use Excel, and Word and other databases
9. Resilience, flexibility, and stamina.
10. The ability to complete Shift work.
11. Enjoy a mixed pattern of work with a variety of working indoors and outdoors
12. Hold a full UK driving licence
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
13. Members of the Armed Forces and veterans
14. Are currently in care or have previously been in care
15. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date: 5th December
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.