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Supported housing operations manager

Leicester
Permanent
Stonewater
Operations manager
Posted: 9 September
Offer description

Make a real difference with Stonewater

At Stonewater, we're on a mission to be the go-to provider for young people - and that means putting them at the heart of everything we do. We’re looking for a passionate, driven, and visionary leader to help us deliver life-changing services that support young people and individuals with mental health needs.

As our Supported Housing Operations Manager, you’ll take the lead across a group of our supported living services. Your role will be pivotal in shaping vibrant, inclusive services that champion co-production, unlock sustainable futures, and give young people the best possible start in life.

What you’ll be doing:

1. Leading and inspiring Service Managers to deliver outstanding services
2. Driving operational excellence across supported living schemes within your portfolio
3. Building strong, strategic partnerships with local stakeholders to create real impact
4. Championing high standards of customer satisfaction and achieving key performance targets
5. Bringing fresh ideas and energy to our work with young people and our wider supported living offer

Your portfolio may include schemes across Dorset, Devon, Oxfordshire, Wiltshire, and Gloucestershire. This is a home-based role with regular travel to sites, so flexibility is essential as our services continue to grow. The successful applicant will be required to register as our Ofsted Nominated Individual and take part in an on-call rota.

Here is a short video from a former customer of one of our Supported Housing services -

What we’re looking for:

6. Proven experience in managing Supported Living services
7. A confident leader with a clear vision for innovative, sustainable service delivery
8. Strong budgeting, performance management, and stakeholder engagement skills
9. A natural collaborator who thrives on partnership working
10. Someone who’s self-motivated, organised, and able to juggle multiple priorities
11. Knowledge of Health & Safety, safeguarding, and best practice in supported housing
12. A track record of securing service growth and delivering successful contracts

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

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