Job Title: Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £26,199 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent
About the Role and Unity:
Unity Insurance is part of The Scouts, and we're proud to support charities, youth groups, and not-for-profit organisations—including Scouts and Guides—by helping them protect what matters most.
We're a small, friendly team with a big purpose, and we're now looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy building meaningful relationships while making a real difference, we'd love to hear from you.
As an Account Handler, you'll be a key point of contact for our clients, providing expert support and ensuring they receive the right insurance cover for their needs. This is a varied and rewarding role where customer care, accuracy, and teamwork are at the heart of everything you do
What you'll do as an Account Handler:
* Acting as the first point of contact for clients
* Providing quotations, advice, and ongoing policy support
* Managing renewals, mid-term adjustments, and claims
* Identifying and recommending additional products where appropriate
* Ensuring all administration is accurate and completed on time
* Delivering excellent customer service and supporting the growth of our client base
What we're looking for as an Account Handler:
* Previous experience in insurance and customer service
* Understanding of youth organisations or small charities
* Good knowledge of insurance principles and FCA guidelines
* Confidence using computer systems and insurance platforms
* Working towards or holding insurance qualifications
* A genuine passion for helping others and delivering great service
Why join us?
* At Unity, your work truly matters. Every day, you'll be supporting organisations that help young people gain skills for life—all while being part of a welcoming, supportive team.
Benefits
We're proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.
* 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at Christmas
* Flexible working hours and hybrid options
* Work in a way that suits you, your role, and your department
* Double-matched pension up to 10% of gross salary
* Family-friendly employer with generous family leave
* Learning and development opportunities via our internal learning hub
For a full list of our benefits click here.
Closing date for applications: 23:59pm Sunday 15th March 2026
Interviews will be on an ongoing basis until the position is filled.
We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
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