1. PF & Gratuity included
2. Medical Benefits included
About Our Client
Our client is a large organization in the FMCG industry, known for its innovative approach to technology and dedicated to delivering high-quality solutions. They operate globally and are dedicated to staying at the forefront of technological advancements.
Job Description
MAIN TASKS
* Technical chief will be managing a team of engineers
* The role involves managing technical escalations, overseeing shift operations, ensuring adherence to SLAs, and driving cross-functionality
* The person will act as the technical authority for Packaging & Tools infrastructure, mentor team members, and ensure effective communication between clients, internal teams, and ACTIVITIES & TASKS
* Look over daily operations across production and non-production environments.
* Manage and mentor a team of assistant engineers, providing technical guidance, performance feedback, and career development.
* Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.
* Handle L3-level troubleshooting for complex incidents.
* Engage with other technology towers to resolve cross-domain technical issues.
* Look over high-severity (P1/P2) incident calls, communicate action plans, and ensure timely restoration of services.
* Manage capacity planning and performance optimization.
* Implement system upgrades, patching, and infrastructure improvements in compliance with IT policies.
* Maintain accurate documentation including standard operating procedures (SOPs), RCA reports, and configuration details.
* Prepare shift reports, operational dashboards, and performance summaries for management and clients.
* Participate in client meetings, service reviews, and governance discussions.
* Drive continuous improvement initiatives focusing on automation, efficiency, and service quality.PROFILE REQUIREMENTS
Technical Skills
* Bachelor's degree in Computer Science, Information Technology, or related field.
▪ 10+ years of experience in IT infrastructure
▪ Experience multi-site or international is highly desirable.
▪ Experience in complex environment
▪ Troubleshooting, RCA
▪ Good knowledge and experience with Microsoft EntraID and AD
▪ Good knowledge with Microsoft MGraph
▪ Good experience in scripting with PowerShell, Bash
▪ Good knowledge of Endpoint Security and compliance
▪ Good knowledge on Operating System like Win365, Windows Enterprise and LTSC, iOS, Android
▪ Proven track record in core skills for Packaging & Tool Windows PSappDeployCertification :
▪ MD-102 is a plus
▪ Strong experience in scripting with PowerShell, Bash
▪ Strong experience with packaging on Intune for Windows and MacOS
▪ Packaging on Tanium is a strong plus
▪ Strong experience with application deployment on Intune
▪ Basic knowledge and experience with Microsoft HyperV
▪ Proven ability to take over, motivate and develop Teams
▪ Strong organization and communication skillsProfessional Skills
▪ Ability to work effectively with people in different zones/cultures
▪ Able to manage multiple priorities and projects simultaneously
▪ Critical mindset, able to resolve conflicts and work under pressure
▪ Comfortable working in fast-paced, dynamic and international environment
▪Dedicated to delivering high-quality, reliable and secure IT services
▪ Cybersecurity
▪ High integrity and professionalism
▪ Fluency in English
▪ Working during CET times
The Successful Applicant
MAIN TASKS
* Technical chief will be managing a team of engineers
* The role involves managing technical escalations, overseeing shift operations, ensuring adherence to SLAs, and driving cross-functionality
* The person will act as the technical authority for Packaging & Tools infrastructure, mentor team members, and ensure effective communication between clients, internal teams, and ACTIVITIES & TASKS
* Look over daily operations across production and non-production environments.
* Manage and mentor a team of assistant engineers, providing technical guidance, performance feedback, and career development.
* Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.
* Handle L3-level troubleshooting for complex incidents.
* Engage with other technology towers to resolve cross-domain technical issues.
* Look over high-severity (P1/P2) incident calls, communicate action plans, and ensure timely restoration of services.
* Manage capacity planning and performance optimization.
* Implement system upgrades, patching, and infrastructure improvements in compliance with IT policies.
* Maintain accurate documentation including standard operating procedures (SOPs), RCA reports, and configuration details.
* Prepare shift reports, operational dashboards, and performance summaries for management and clients.
* Participate in client meetings, service reviews, and governance discussions.
* Drive continuous improvement initiatives focusing on automation, efficiency, and service quality.PROFILE REQUIREMENTS
Technical Skills
* Bachelor's degree in Computer Science, Information Technology, or related field.
▪ 10+ years of experience in IT infrastructure
▪ Experience multi-site or international is highly desirable.
▪ Experience in complex environment
▪ Troubleshooting, RCA
▪ Good knowledge and experience with Microsoft EntraID and AD
▪ Good knowledge with Microsoft MGraph
▪ Good experience in scripting with PowerShell, Bash
▪ Good knowledge of Endpoint Security and compliance
▪ Good knowledge on Operating System like Win365, Windows Enterprise and LTSC, iOS, Android
▪ Proven track record in core skills for Packaging & Tool Windows PSappDeployCertification :
▪ MD-102 is a plus
▪ Strong experience in scripting with PowerShell, Bash
▪ Strong experience with packaging on Intune for Windows and MacOS
▪ Packaging on Tanium is a strong plus
▪ Strong experience with application deployment on Intune
▪ Basic knowledge and experience with Microsoft HyperV
▪ Proven ability to take over, motivate and develop Teams
▪ Strong organization and communication skillsProfessional Skills
▪ Ability to work effectively with people in different zones/cultures
▪ Able to manage multiple priorities and projects simultaneously
▪ Critical mindset, able to resolve conflicts and work under pressure
▪ Comfortable working in fast-paced, dynamic and international environment
▪Dedicated to delivering high-quality, reliable and secure IT services
▪ Cybersecurity
▪ High integrity and professionalism
▪ Fluency in English
▪ Working during CET times