Collingham Serviced Apartments (26-apartments)
London SW5 0HN
Front Office Manager
The Front Office Manager will oversee the daily front office operations of our 26-apartment aparthotel, ensuring a seamless guest experience from arrival to departure. The role also includes responsibility for apartment checks in collaboration with Housekeeping and close coordination with Central Reservations to optimise occupancy and service standards. This is a key leadership role within our 26 Apart-Hotel, requiring strong operational oversight, excellent people management, and a hands-on, service-driven approach.
This role is suited to a hospitality professional who takes genuine pride in service standards, leads from the front, and understands the importance of creating a confident, well-organised and guest-focused team environment.
We are seeking someone who is operationally strong, calm under pressure, and committed to maintaining the level of professionalism expected within a well-run Aparthotel.
Key Responsibilities
* Lead the front-of-house operation and ensure consistently high standards of service
* Conduct apartment inspections following housekeeping, mark apartments as inspected or liaise with the Housekeeping Team Leader to address any issues found
* Liaise with Central Reservations to handle bookings, ensure email and telephone standards are met, prepare quotes for guests and travel agents, and ensure accurate availability and rate management
* Maintain a professional and welcoming environment for guests at all times
* Provide clear leadership and support to the teams
* Take ownership of guest experience, resolving issues promptly and professionally
* Ensure all procedures are followed and systems are used effectively
* Manage and oversee the use of Opera Cloud PMS
* Prepare and manage team rotas to support operational needs
* Support payroll administration and departmental organisation
* Oversee stock ordering and basic financial administration
* Maintain strong communication with all departments
* Support recruitment, onboarding and training
* Provide cover for team members as required; flexibility in working hours and duties is essential
* Identify areas where standards or performance can be strengthened and provide constructive coaching
* Maintain a well-organised and calm working environment, particularly during busy periods
What We Are Looking For
* Proven previous experience in a similar role (Serviced Apartments or 4+ star Hotel)
* Strong operational knowledge of front office procedures and guest service delivery
* Experience using Opera Cloud PMS
* A confident and professional leader who leads by example
* Excellent interpersonal and communication skills
* High levels of organisation and attention to detail
* The ability to remain composed and solutions-focused in a busy environment
* A genuine commitment to maintaining strong service standards
* A hands-on approach and willingness to support the team operationally
About You
You will take pride in running a well-organised teams and in supporting them to deliver the level of service expected within a Central London boutique Aparthotel.
You understand that strong hospitality leadership is visible, practical and supportive, and you are comfortable taking responsibility for the standards and atmosphere.
Why Join Us
If you are an experienced hospitality professional who values strong standards, teamwork and guest service we would be delighted to hear from you.
Benefits
·Competitive Salary
·Meals on duty
·Discounted overnight stays at the Aparthotel and its sister property
·Career progression
·Referral Scheme “Introduce a Star” where you can earn up to £600*
·Upselling opportunities
Applicants must have the legal right to work in the UK