Part of the area office Operations team and acting as a deputy to the responsible Operations Executive, the post holder is responsible for carrying out supervisory duties on an operational level, ensuring the smooth running of operations in their designated venue. They will take responsibility for ensuring the venue is safe and manage staff in compliance with company protocols, legislation and agreed processes. A requirement of the role is for the post holder to undertake the Management Development Programme (MDP) at the earliest opportunity.
What you will be doing
* Ensure the high quality delivery of operations, attending and managing events in consultation with your Area Manager
* Provide both briefings and debriefings to the casual workforce under your agreed remit, on both general and specific matters affecting the safety and security of each event
* Assist the responsible Operations Executive as directed, including liaison with agreed clients
* Create client facing documentation including financial quotations for the provision of staff whilst keeping the Area Manager informed
* Be responsible to clients and their representatives which fall under your agreed remit
* Respond to internal and external communications in a timely manner, including periods outside usual working hours when required and/or arranging the appropriate cover
* Comply with all Company policies and procedures relating to the role, including laws and regulatory influences
* Be responsible for the health, safety and welfare of staff at events under your agreed remit ensuring all tasks are carried out in a safe, efficient manner
* Be competent in the use of the Company IT systems, including the bespoke database Smartg8
* Effectively manage your agreed split of operational and administrative hours and workload in consultation with your Area manager
* Conduct yourself in a professional manner at all times, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
What Showsec can offer you
* Salary of 30,815 per annum
* 40 hours a week
* 24 days holiday + 8 days public holiday
* Employer pension contributions of 5% (Royal London)
* Access to BUPA private medical cover*
* Non-contractual Bonus
* A range of valuable medical and practical support services through our Employee Assistance Programme
* Professional growth through a formal qualification, fully supported by Showsec.
* Upon successful completion of probationary period
What we need from you
* Additional essential criteria for internal applicants
* Showsec Supervisor Training
* Showsec Head of Security Training
Essential Criteria
* Right to Work in the UK**
* SIA License – Door Supervisor**
* Maths GCSE or equivalent (C or above)**
* English GCSE or equivalent (C or above)**
* Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
* Proficient in written and oral communication skills
* Experience of client management & operational excellence
Criteria marked with an **, candidates will be asked to bring evidence of to their interview as they can be demonstrated via documentation.
Internal & External Desirable Criteria
* UK Driving License
* CCTV License***
* Close Protection License
* L3 Certificate in Spectator Safety
* L4 Certificate in Spectator Safety
* L5 Aware in Crowd Management or equivalent
* FREC 3 or FPOS First Aid Qualification
* Higher level education i.e. A Level, Diploma, Degree
* IOSH Managing Safely
***If the successful candidate does not have a CCTV license, they would be required to complete this qualification within their 6 month probationary period