Insurance Claims Support
Location: Belfast
Package: Negotiable + Benefits
ABL Group are looking to add to our team in Belfast with the appointment of an Insurance Claims Support, to join our growing business.
This is an excellent opportunity to join a progressive broker who are happy to train from the ground up, so you can build a rewarding career within the insurance market.
As an Insurance Claims Support you will be responsible for providing administrative support to the Claims Team, and will assist in providing a complete professional service to all clients whilst always maintaining regulatory compliance.
Ideally you'll have some experience within a customer service role and be looking for somewhere to build a career.
On a day-to-day basis your duties will be:
* To manage and action correspondence that comes via the ABL Mailboxes.
* To be able to identify whether correspondence relates to a new or existing claim, by checking systems to determine if already set up and always ensuring claims are not duplicated.
* To understand how to process new claims, check policy cover and the validation process.
* To set up new claims onto system, adding all relevant fields including a diary actionable date.
* Carry out the notification process to Insurer and acknowledgement to Client via standard emails and ensuring all correspondence is electronically attached to the claim file.
* Management of the diary entries ensuring our correspondence has been actioned by the relevant party in the requested time frame, allowing the claim to progress seamlessly through to settlement.
* Assist the Claims Handlers/Advocates in obtaining updates from relevant parties either by telephone or email including drafting claims reports.
* Ensure the highest standards of customer care and service.
* Carry out such other duties and responsibilities as the Claims Manager may request from time to time.
What's on offer:
* A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff
* Full support for professional qualifications
Your experience:
* Ideally you'll have initial experience within insurance, or a customer service role.
* You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms
* You'll have excellent negotiation skills
* Comfortable in dealing with customer enquiries via phone and email
For more information please apply online or contact Dan Hurley on
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Employee stock purchase plan
Work Location: In person