LOCATION: Liverpool Airport
SHIFT PATTERN: 5 in 7, 40 hours per week
SALARY: £27,170 per annum
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Main Duties & Responsibilities:
The role of the Administrator will be to support the Management Team and the Operation by carrying out administrative tasks as needed to meet agreed SLA's. The opportunity will allow the successful applicant to work with high-profile clients within aviation with exposure to working in a fast-paced environment. This position will also be expected to cover holidays and absences of the "ID Pass Administrator", as such, cross training will be provided to facilitate this cover.
* Dealing with payroll queries
* Logging of payroll exceptions
* Reviewing employee pay slips for inaccuracies
* Approving and declining of holiday requests
* Management of the Time and attendance system; including recording and reporting for lateness, absence, sickness, dependency leave, compassionate leave…etc.
* Maintenance of accurate records relating to all lateness and absences and escalating time and attendance concerns to the Operational Team; for investigations once policy triggers have been hit.
* Manage passenger/client correspondence throughout the complaint lifecycle
* Respond promptly to requests for information from Client and Management team
* Ensure that the business maintains adherence to the relevant complaint handling timescales
* Liaise with the Operational Teams, to assist in the early resolution and logging of complaints
* Investigate and resolve formal complaints within agreed SLA
* Manage all correspondence
* Provide accurate analysis of all feedback
* Ensure the accurate recording of all feedback
* Support the Training Manager in logging and keeping accurate records of employee training that has been delivered or due to be delivered, as well as organising training sessions as instructed
* Scanning documents to employee electronic personal files
* To provide cover during holidays and absences for the ID Pass Administrator, and to support during the ID Pass Administrator during peak operational demand
PASS ID Administrator Key Responsibilities:
* Responsible for processing internal and external applications through the I.D. process
* Proactively communicating with internal and external applicants to ensure their references are completed with the SLA schedule (within 8 weeks of submission)
* Collating a full 5year credible history checks (may include, liaising with applicants to seek further details from the home office or government authorities)
* Have a full understanding of UK eligibility checks inclusive of visa knowledge
* Ensure timely submission of weekly reports related of I.D. passes that have entered
* Proactively highlighting applicants (internal / external) that are due to expire and managing renewals
* Effectively manage all applications from start to finish
* Adhere to GDPR 2018 Legislation, by managing the administration of documents
* Ensuring a commitment to data accuracy and legal compliance in line with GDPR
* Build effective relationship with the IDC and internal bodies
* Ensure GSAT and/or DBS requirements are completed by the applicant in timely manner
* Working with the training team to ensure "secure clean" training is completed for compliance
Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and the operational need.
Required Experience for the role:
* 1 years' experience in a similar administrative role is desirable
* Excellent communication and interpersonal skills
* Experience with Microsoft Excel and Office Administration
* Flexibility
* Innovative
* Achievement orientated
* Energy/Drive