Customer service & compliance supervisor

Job Description

Customer Service & Compliance Supervisor | East Lancashire | £30k +plus

Job Title: Customer Service & Compliance SupervisorSector: Logistics & Transport
Location: Altham
Salary: £30,000 + DOE
Job Type: Full-time, Permanent
OverviewA well-established logistics organisation is seeking a Customer Service & Compliance Supervisor to join their operations in Altham. This is a flexible, cross-functional role that will support multiple departments, ensuring high standards of customer service delivery alongside strong compliance adherence.The successful candidate will play a key role in enhancing customer experience, maintaining regulatory compliance, and supporting operational efficiency across the business.
Key Responsibilities
Customer Service

• Oversee day-to-day customer service activities, ensuring a high standard of responsiveness and professionalism
• Act as an escalation point for complex customer queries and complaints
• Monitor service levels and implement improvements where required
• Build and maintain strong relationships with key customers

Compliance & Process Management

• Ensure adherence to internal policies, procedures, and relevant regulatory requirements
• Conduct regular audits and checks to maintain compliance standards
• Support the implementation of new compliance processes and initiatives
• Maintain accurate records and documentation

Cross-Departmental Support

• Work closely with operations, transport, and administrative teams to ensure seamless service delivery
• Support process improvements across multiple departments
• Assist with internal reporting, tracking KPIs, and performance metrics
• Provide operational support during peak periods or where required

Team Leadership & Development

• Provide guidance and support to customer service staff
• Assist with onboarding and training of new team members
• Promote a positive and collaborative working environment
• Lead by example in maintaining high performance standards

Key Skills & Experience

• Previous experience in a customer service or supervisory role, ideally within logistics or a fast-paced operational environment
• Strong understanding of compliance, processes, and regulatory standards
• Excellent communication and stakeholder management skills
• Ability to work flexibly across multiple departments
• Strong organisational skills with attention to detail
• Problem-solving mindset with the ability to manage competing priorities

Personal Attributes

• Proactive and adaptable approach
• Strong sense of ownership and accountability
• Team-focused with a collaborative mindset
• Able to remain calm under pressure and manage challenging situations effectively

What’s on Offer

• Competitive salary of £30,000 + DOE
• Opportunity to work in a dynamic, growing logistics business
• Broad, varied role with exposure across multiple business areas
• Career development opportunities within a supportive environment

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #4796407