Customer Experience Executive:
About Us
Ceiling Tiles UK (CTUK) is the UK's leading online reseller of ceiling tiles and interiors and an award-winning e-commerce brand. We specialise in delivering ceiling solutions to customers nationwide, managing the full end-to-end fulfilment of orders through both our own warehouse and distribution centre, as well as our trusted network of suppliers across the UK.
About the Role
As a Customer Experience Executive, you'll play a key role in making sure every customer interaction runs smoothly from order to delivery & aftercare. This means staying on top of calls and emails, processing orders accurately, coordinating with our warehouse and courier partners, and keeping customers informed every step of the way.
The role is both process-driven and dynamic. You'll work within our ERP system to follow clear fulfilment and order management processes, ensuring accuracy and consistency, while also bringing the confidence and energy to adapt quickly, solve problems on the spot, and keep communication proactive and professional. It's a fast-paced environment where no two days are the same, perfect for someone who thrives on variety, team collaboration and takes pride in delivering a seamless experience.
Key Responsibilities
1. Customer communication – Answering phones, responding ...