Role overview:
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities:
* Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Create a positive team culture through recruiting, training, and continuous development. Build a motivated, high-performing team to increase store success.
* Analyze sales data and financial reports to make quick, informed decisions, and respond to operational and commercial opportunities.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
* Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
* Address customer inquiries, feedback, and complaints promptly and professionally.
* Drive customer loyalty programs and promotions to enhance engagement.
* Maintain compliance with company policies, procedures, and regulations.
* Monitor and control store expenses within budget.
* Ensure store compliance with health & safety regulations.
Role objectives and KPIs:
* Contribute to achieving or exceeding monthly sales targets.
* Drive KPIs such as Units, Conversion, ATV, UPT.
* Achieve upselling and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during audits.
* Complete mandatory training for all new colleagues.
* Meet or exceed employee satisfaction and engagement survey benchmarks.
* Keep operational costs within the allocated budget.
Skills and Experience:
* Previous management experience in a fast-paced retail or customer-facing environment.
* Passion for retail with good understanding of latest trends and competitors.
* Strong leadership skills with experience in coaching and developing teams.
* Excellent communication skills.
* Proven track record of managing and exceeding sales targets and KPIs.
* Experience in analyzing reports and making commercial decisions.
* Keen eye for detail and commerciality; visual merchandising experience is advantageous.
* Ability to promote JD Group values to stakeholders.
Benefits:
We appreciate our employees' hard work and offer a range of benefits:
* Quarterly discretionary bonus schemes.
* 30% company discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts via our benefits platform (TELUS Health).
* Access to digital health and well-being services.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Apprenticeships and accredited qualifications (England only).
* Company Sick Pay scheme.
* Health Care Cover.
* Discounted gym memberships at JD Gyms.
* Life Assurance.
* Opportunities to join colleague networks and support initiatives for positive change.
* Volunteer opportunities with JD Foundation.
* Employer engagement forums.
* Incremental holiday allowance.
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