About the Role
HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. To help you settle in to your career at HomeServe, you will undertake our extensive training programme. HomeServe's open, engaged culture gives everyone an equal voice and the opportunity to get involved, and you will work in a fun, friendly, inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.
Weekly Training Programme
* Week 1 – Attend our Head Office in Walsall Monday‑Friday, where we will cover all things HomeServe, health and safety, and provide you with your tools and equipment.
* Week 2 – You will be buddied up with an experienced HomeServe Plumbing Engineer.
* Where geographically appropriate we will pay for your accommodation and meal allowance for your induction.
Key Responsibilities
* Undertake maintenance and repair of plumbing systems in customers' homes.
* Provide industry leading service and help enhance HomeServe’s reputation while driving customer growth.
* Maintain a proactive, “can do” attitude and deliver excellent customer service.
Qualifications
* Level 2 in Plumbing (certificates provided).
* 1st and 2nd fix plumbing experience.
* Experience working as a plumber in domestic housing.
* Full UK driving licence with no more than 6 penalty points.
* Excellent customer service skills.
* Proactive, “can do” attitude.
* Keen eye for detail and problem‑solving skills.
Employment Details
* Location – Stoke.
* Full Time – 40 hours per week (including weekend, evening and bank holiday work).
* Salary – £36,720 – £40,120 (salary dependent upon experience) plus a £1,500 guaranteed bonus in the first year.
Benefits
* Additional paid overtime.
* Fantastic pension scheme including Income Protection Cover.
* 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week.
* Up to £2,500 Smart Tech and Home Improvements salary sacrifices to shop at IKEA and Currys.
* Free HomeServe Cover 8 policy.
* Employee assistance programme looking out for you and your family.
* Company van with fuel card.Use of company tools, uniform and PPE.
* Access to our private award‑winning training facility and excellent team of field‑based coaches for ongoing learning and development.
* Learning and development opportunities.
* Monthly breakfast meetings with the team to share best practices and keep in touch; monthly reviews with your line manager.
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