Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis covering 2 schemes at The Fairings, 42 Clarence Road, Hersham, Walton-on-Thames, KT12 5JY & Mole Abbey, Abbey Walk, West Molesey, Surrey, KT8 2JH working 15 hours a week.
Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care, and Over-55s schemes.
Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Birmingham.
To excel in this role, you must possess a full clean UK driving license and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure.
If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.
What You'll Be Doing
Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
Deliver the service in line with agreed parameters for the role.
Conduct assessments of risk and need and provide personalised support to residents.
Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
Work closely with other agencies to ensure residents are able to access a full range of services and support.
Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
What You'll Need
Understanding of the diverse needs of older people
Able to develop partnership working internally and with other agencies to generate effective solutions to problems
Ability to manage time & tasks effectively, work well under pressure both individually and in a team
Customer-focused and experience of providing excellent customer care in the Housing sector
Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
Able to receive and respond to customer feedback and complaints professionally at all times
A commitment to taking personal responsibility for sharing information
Please note we hold the right to close the vacancy early depending on application volume.
Closing Date: 6th March 2026 at 23.59pm