We are delighted to be working with this rapidly expanding mutual society, who have experienced some impressive growth recently, and have a leadership team in place to make sure this continues and have big plans for the future, meaning there is some great opportunities at the moment for hard working and career minded people who want to join them on this journey working with a genuinely super bunch of people with a really warm and friendly culture. They are now looking for someone to join them as an Operations Assurance Senior (Senior Complaints Handler) They offer some genuinely great perks here, such as staff away days and social functions, with a benefits package that includes, Private Health Cover, 25 days holiday + bank holidays to start, free eye care, a 10% of salary annual bonus and a 10% non-contributory pension, death in service (x4 of base salary). And the benefits do not stop there, as they also offer a staff Employee Assistance program, and discounted membership investment opportunities as well as a further two days leave year fully paid to go and work for a charity of your choice. They also offer hybrid working and onsite parking is also provided. The main focus of your role will be to Support the Team Leader with the Society’s Operations in complaints handling and reporting, quality assurance, monitoring vulnerable customer outcomes. This will involve managing customer complaints and ensuring these are rec...