Job Description
JOB PURPOSE
A visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance. The post reports to the Regional Director for the North East region.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
* Graduate or equivalent essential; qualification in business management, e.g. (MBA)
* A full, clean driving license for driving in the UK is essential.
* Criminal records (Disclosure Scotland) checking and clearance essential.
Experience
Essential
* Extensive experience in managing a large-scale visitor attraction.
* Direct experience of property management where customer services and trading are primary features (e.g. retailing, hospitality, foods, and leisure).
* Responsibility for operating revenue budgets.
* Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
* Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
* Effective stakeholder management experience, notable examples: media, local government.
* Line management experience of staff groups, including supervisory staff.
* Demonstrable experience of managing Health and Safety in the work place; formal training or personal development in this area desirable.
* Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
Desirable
* Heritage sector experience highly desirable.
* Effective direct experience of multi-site or single site operational management where landscapes, nature conservation, environment or estates management is apparent.
DIMENSIONS AND SCOPE OF JOB
People Management
* The Operations Managers leads a team of Visitor Services Staff, Gardeners, and volunteers.
Finance Management
* The Operations Manager is the budget holder for Haddo House, Drum Castle and Pitmedden Garden, and is responsible and accountable for the performance management of budgeted £849k income and £1.7m of expenditure.
* Retail turnover for 2023 budgeted at £80k and catering turnover at £320k.
Tools / equipment / systems
* Laptop, mobile telephone and access to relevant IT systems, i.e. standard NTS management systems including Intranet, SharePoint, EPOS.
Key Performance indicators and targets
* Delive+B13:B19ry of the Property Annual Operating Plan in line with the regional and organization strategies.
* Project Management.
* Financial management in relation to budgeting and forecasting of both revenue and capital performance.
* Engaging and development of stakeholder relationships.
* Responsibility for the day-to-day Health & Safety and Environmental Health management at the properties.
* Responsibility for staff induction, motivation, development, and performance management.