Location: Cambridge, UK (with UK-wide travel to factories, warehouses & client sites)
Job Type: Full Time, Permanent
Role Overview
We are looking for a high-impact Marketing, Growth & Personal Brand Manager to take ownership of lead generation, brand building, sales conversion, and the full customer journey.
This is a hands‑on, field‑driven role combining:
* Social media & video‑led marketing
* Personal brand & PR for the founder
* Sales conversion & revenue growth
* CRM, systems, and process ownership
You will travel across the UK to customer sites, factories, and warehouses, capturing real content, generating enquiries, converting leads, and ensuring a seamless customer experience from first enquiry to post‑delivery follow‑up.
This role is ideal for someone who is creative, commercial, tech‑savvy, and execution‑focused.
Key Responsibilities
Marketing, Content & Personal Brand
* Create and execute social media strategies that generate real enquiries and leads.
* Travel across the UK to film natural stone, factories, warehouses, installations, and customer stories.
* Produce and publish short‑form videos (Reels, Shorts, TikTok, LinkedIn, Instagram, YouTube).
* Explain products, processes, and craftsmanship clearly on camera.
* Manage and grow the company brand and the founder’s personal brand.
* Ensure connect with the Media Team and support.
Sales & Growth Ownership
* Act as the first point of contact for customer enquiries via phone, email, WhatsApp, and live chat.
* Proactively follow up with leads and convert enquiries into confirmed orders.
* Build trust with UK customers through professional, confident communication.
* Maintain long‑term customer relationships to drive repeat business and referrals.
* Work with clear targets, conversion metrics, and revenue goals.
Quoting, Coordination & Delivery
* Collect interior layouts, drawings, and measurements to prepare accurate quotations.
* Coordinate with warehouses and suppliers to confirm material availability.
* Manage procurement with partner companies to fulfil project requirements.
* Prepare and send quotations, issue invoices, and follow up on payments.
* Ensure smooth coordination from order confirmation through delivery, installation, and post‑sale support.
CRM, Systems & Process Ownership (Non‑Negotiable)
* Own and maintain the CRM system — leads, deals, tasks, notes, and customer records.
* Manage the entire sales pipeline using CRM, WhatsApp, and internal tools.
* Ensure data accuracy, documentation, and timely stage movement.
* Track follow‑ups, payments, delivery milestones, and customer communications.
* Use systems efficiently to reduce delays, errors, and dependency on others.
Service Excellence
* Deliver a consistently high standard of customer service.
* Handle customer concerns professionally and ensure timely resolution.
* Represent the company and founder with integrity, clarity, and confidence at all times.
What We’re Looking For
Essential Skills & Experience
* Fluent English with UK‑style professional communication (highly desirable).
* Strong sales, marketing, and relationship‑building skills.
* Excellent computer literacy and numeracy (mandatory).
* Proven experience with CRM systems, digital tools, and business software.
* Confident on camera and comfortable creating video content.
* Highly organised, detail‑oriented, and process‑driven.
* Self‑motivated, ownership‑driven, and target‑focused.
* Prior experience working with UK or European customers.
* Willingness to travel across the UK as part of the role.
* Driving License (Not mandatory but preferred)
Preferred Background
* Experience in interior design, construction, stone, kitchens, or project‑based sales (Not mandatory but preferred).
* Exposure to high‑value or consultative sales environments.
* Understanding of content‑led growth and social media conversion funnels.
Salary & Benefits (UK Market Standard)
* Salary: £30,000/- per annum (depending on experience)
* Performance Incentives: Commission on successful transactions
* Career Progression: Clear growth path into senior leadership
* Stability: Long‑term role in a growing UK business
* Pension and statutory UK benefits
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