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Job Overview
To provide support and assistance to the waiting list co-ordinator. The role involves preparing notes, answering numerous telephone calls, booking appointments and procedure dates. Admitting and discharging patients on Careflow, filing, ensuring effective communication with the ward staff and contributing to the efficient running of the ward on a daily basis. Assisting with Data Validation. You will also be required to liaise with hospital medical and administrative staff, other departments, General Practitioners and patients. To manage and administer the patient waiting lists for Outpatient Hysteroscopy in accordance with the Government Access Targets, and the 'Bristol, North Somerset and South Gloucestershire Elective Care Access Policy.
Main duties of the job
The Gynaecology Waiting List Co-ordinator Assistant is responsible for supporting the Waiting List Coordinator to book inpatient and outpatient waiting lists for Consultant Gynaecologists.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
* To Manage and book the Outpatient procedure clinics in line with patient access policy.
* Assist the waiting list coordinator to book inpatient waiting lists
* Key co-ordinator with responsibility for ensuring all notes are available for admissions to the ward and preparing consent packs.
* To maintain patient records ensuring filing is completed in a timely way and notes are available for clinical staff and trace patient`s notes to the correct location.
* Arrange appointments for pre op assessment.
* Answer the telephone and with the assistant of nursing staff respond to requests for information.
* Printing patient wristbands and address labels for emergency and elective admissions
* Maintain confidentiality of information at all times.
* Maintain personal standards of health, safety and security and understand own responsibilities under the Health and Safety at Work Act.
* Participate in relevant training as identified through individual performance reviews.
* Participate in holiday absence rota with other members of the admin team.
* To use databases and/or other systems as appropriate to maintain, record and monitor information
* To act as a contact point, liaising with patients, relatives, medical representatives, GP's/other hospitals, nursing staff, surgical team and support services
* To ensure that funding has been authorised for identified procedures prior to booking patient for surgery
* To ensure that valuable theatre resources are utilised to maximum potential, including replacing short-notice cancellations
* To ensure vital medical information/special needs made known to admissions office is documented and communicated to relative wards/departments i.e. MRSA, Diabetic, Latex Allergy etc. in a timely manner
* Comply with the data protection Act
* To cover outpatient and ward reception desks when required
* Adhere to Trust/Directorate/Departmental Policies
* Any other duties as deemed appropriate by the Gynaecology Speciality Managers
Person specification
Work Experience
Essential criteria
* Experience of working as part of a team in a multi-disciplinary environment.
* Experience of Waiting list management
Desirable criteria
* Knowledge of patient pathway
Skills/Abilities/Knowledge
Essential criteria
* Able to develop good working relationships amongst team, colleagues and clinical staff
* The ability to work to tight deadlines
* Excellent written/verbal communication skills
Education/Training/Qualificati
Essential criteria
* Good general education including GSCE in Maths or English (or equivalent)
* Advanced keyboard and computer skills (Microsoft office)
Personal Qualities/Special Cir
Essential criteria
* Able to work flexible to meet the needs of the service
* Ability to act under direction from senior members of the team
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.