Company Description
Grant Westfield is the UK industry leader known for designing and manufacturing high-end panelling solutions, including the UK's leading bathroom panel brand, Multipanel, and Naturepanel. Backed by over 140 years of experience in interior building design, our success is driven by a skilled workforce. We focus on creating innovative alternatives to beautify homes without extensive renovations. Our Multipanel range is continuously growing, with around 8,000 panels produced weekly.
Role Description
This is a full-time, on-site role for a Customer Service Advisor located in the Edinburgh Area. The Customer Service Advisor will be responsible for providing exceptional customer support, maintaining customer satisfaction, assisting customers via telephone, and ensuring a positive customer-focused service experience. Key duties include answering inquiries, resolving issues, and enhancing overall customer interactions.
Qualifications
* Customer-focused Service and Customer Satisfaction skills
* Telephone Manner and Customer Support capabilities
* Customer Service expertise
* Excellent oral and written communication skills
* Ability to work efficiently in a team-oriented environment
* Previous experience in a customer service role is a plus
* High school diploma or equivalent