Admin Officer
Location: 101 Old Hall Street, Liverpool, L3 9BP
Pay: £13.85 per hour
Working Days/Hours: Monday to Friday, 37 hrs per week. 9-5pm during training, flexi from 10-3pm after training.
Full time office based for first 6 weeks, then hybrid (60% office, 40% WFH).
Duties
* Examine online passport applications to determine nationality and identity in line with policy, procedures, and legislation; resolve queries as they arise.
* Provide effective and timely customer care to internal and external customers according to current guidance and best practice.
* Interact with customers to the appropriate standard and in accordance with established policy and procedural instruction.
* Develop and maintain knowledge of legislation, policy, procedure and security guidelines to complete all work in accordance with His Majesty's Passport Office policy, procedure and best practice guidelines.
* Examine online documentation and all other presented evidence to identify potentially fraudulent applications in accordance with fraud awareness training and the Counter Fraud Strategy.
Skills & Qualifications
* Knowledge of using IT systems.
* Proven experience in an administrative or secretarial role.
* Good knowledge of data management and record keeping.
* Ability to work efficiently under pressure and meet deadlines.
* Proficiency in MS Office Suite (Word, Excel, Outlook).
Training
No annual leave during the 6 week training period.
Clearance Level
CTC + Basic DBS (to be applied for by Brook Street upon successful application).
Role Specific Requirements
You must hold a valid passport and have lived in the UK for longer than 3 years. You must not have spent 6 months or longer outside the UK during the last 3 years.
Security clearance is required and will be processed for successful candidates.
Disability & Military
Brook Street is proud to support the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), offers a guaranteed interview with a PSR Sourcer for eligible candidates.
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