Location
Hybrid role.
Based in Hampton, Greater London.
The Role
We are looking for someone who thrives on organisation, communication and making things happen.
As Studio Manager & Client Operations Lead, you will sit at the centre of the agency, helping to connect clients, projects, systems and people.
You will attend client meetings, coordinate delivery across the team, improve internal processes and ensure that nothing falls through the cracks.
This role is ideal for someone who enjoys both people and process. Someone who can build strong client relationships while also creating the systems and structure that allow a growing agency to operate efficiently.
You will work closely with the directors and become a key part of the agency's future growth.
This is not a traditional administrative role. We are looking for someone who can help build the foundations that allow the agency to scale.
Key Responsibilities
Client Management & Communication
* Attend client meetings, workshops and review sessions.
* Capture actions, decisions and opportunities.
* Produce clear meeting notes and task summaries.
* Act as a day‑to‑day point of contact for clients.
* Build strong relationships and maintain excellent communication.
* Ensure clients remain informed and confident throughout projects.
* Manage expectations around delivery, timelines and priorities.
* Identify opportunities to improve client experience and retention.
Project & Resource Coordination
* Coordinate project timelines and delivery schedules.
* Work closely with directors to prioritise workloads.
* Ensure work is assigned appropriately across creative, video and development teams.
* Monitor project progress and identify potential risks early.
* Coordinate freelancers and specialist partners where required.
* Support the smooth delivery of both retainers and project‑based work.
* Ensure deadlines, deliverables and approvals are tracked effectively.
Studio Operations
* Build and improve agency systems, processes and workflows.
* Maintain project management platforms and operational documentation.
* Create scalable ways of working as the agency grows.
* Develop clear workflows that improve efficiency and accountability.
* Support onboarding of new clients and projects.
* Help document internal knowledge and best practices.
* Identify operational bottlenecks and recommend improvements.
Commercial Support
* Track project status against agreed scopes and deliverables.
* Support the preparation of proposals, quotations and client documentation.
* Assist directors with reporting, planning and forecasting.
* Help identify opportunities for additional services and client growth.
* Improve profitability through better planning, utilisation and resource allocation.
* Support the management of recurring client retainers.
What We're Looking For
* Excellent organisational and time management skills.
* Strong written and verbal communication.
* Confident speaking with clients and stakeholders.
* Able to manage multiple projects simultaneously.
* Highly proactive and solution‑focused.
* Strong attention to detail.
* Comfortable balancing competing priorities.
* Able to work independently while supporting a wider team.
* Naturally organised and process‑driven.
* Positive, professional and commercially aware.
Experience
* Experience in an agency, studio, marketing, digital or creative environment.
* Experience coordinating projects, clients or teams.
* Experience using project management platforms such as Notion, Monday.com, ClickUp, Asana, Trello or similar.
* Understanding of creative, digital or marketing projects.
* Experience improving systems and processes.
Bonus Experience
* HubSpot, Pabau, Salesforce or CRM platforms.
* Website projects and digital delivery.
* SEO, content marketing or paid media.
* Marketing, reporting and analytics.
* Proposal writing and client onboarding.
* Resource planning and agency operations.
* Experience working in a growing SME business.
What Success Looks Like After 12 Months
* Clients consistently receive timely communication and updates.
* Meeting actions are tracked and delivered.
* Project workflows are documented and followed.
* Retainers are proactively managed.
* Resource planning is visible and organised.
* Internal processes are continually improving.
* Directors spend significantly less time on project administration and coordination.
* The agency is able to grow without operational complexity slowing delivery.
* Clients remain engaged, informed and happy.
* The team knows what needs doing, when it needs doing, and who owns it.
Why Join Purple Dinosaur?
* Work directly with agency leadership.
* Be involved in a wide variety of creative and digital projects.
* Help shape the future direction of a growing agency.
* Hybrid working environment.
* Genuine responsibility and ownership.
* Opportunity to build systems and processes that make a real impact.
* Work with a talented team across design, development, content and video.
* Opportunities for progression as the business continues to grow.
The Kind of Person Who Will Thrive Here
You enjoy bringing order to complexity.
You are naturally organised and take pride in making things run smoothly.
You enjoy building relationships, solving problems and helping others succeed.
You are equally comfortable sitting in a client meeting, improving a workflow, updating a project plan or helping a team stay focused on priorities.
Most importantly, you care about delivering great work and creating an environment where great work can happen.
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