2nd Line Support Engineer Sevenoaks Up to £34k (DOE) Our client, a well-established Managed Service Provider (MSP), is seeking a skilled and motivated 2nd Line Service Desk Engineer to join their friendly and dynamic team. In this role, youll handle escalations from 1st Line, carry out proactive maintenance, and support a variety of on-site and remote projects. Key Responsibilities Provide 2nd line technical support for customers hardware, software, and network environments. Resolve tickets escalated from 1st Line and assist with complex queries. Respond to alerts from monitoring systems to deliver proactive support. Mentor and guide 1st Line Engineers. Document client environments and processes thoroughly. Perform on-site visits for support, installations, and maintenance. Deliver project work such as infrastructure refreshes, migrations, disaster recovery, and virtualisation. Key Requirements: Minimum 18 months experience in an MSP environment (essential) Excellent understanding of Windows Desktop & Server environments. Strong knowledge of Microsoft 365 & Entra ID. Experience managing devices via Intune. Solid networking knowledge (DNS, DHCP, routers, switches, firewalls, APs). Understanding of mobile device support (iOS & Android). Familiarity with RMM tools and email security platforms. Excellent communication skills, both written and verbal, with a strong customer service mindset. Full, clean UK driving licence and willingness to travel to client sites. Please apply for immediate consideration.