Job Title: Recruitment Manager Location: Head Office, Morton Park, Darlington Department: Recruitment Salary: £40,000.00 per annum Who We Are As a leading provider of apprenticeships within the IT, Tech, and Digital sector we are here to make a difference to every learner and inspire them to succeed. It’s why we exist, it drives everything we do. We have ambitious growth plans that include the continued innovation of our product, customer experience and increasing our capacity to create even more life changing opportunities; shaping the Tech & Digital talent of the future. To support us in achieving these aims and delivering our mission, we have a new opportunity for a Recruitment Manager to join our team. If our mission and this opportunity resonates with you, we want to hear from you! What’s the job? As Recruitment Manager, you’ll lead a passionate team of consultants dedicated to finding and placing top apprentice talent in roles that make a real difference—whether that’s new apprenticeship starts or workforce development opportunities. You’ll be hands-on in developing your team, helping them grow while ensuring they consistently reflect our values in everything they do. Working closely with the Head of Recruitment, you’ll play a key role in shaping and delivering recruitment strategies that align with our wider business goals. You’ll oversee performance, champion our brand, and provide your team with the support, insight, and direction they need to truly connect with our target audience and deliver outstanding results. Role & Responsibilities: To support the Head of Recruitment to create and implement Baltic’s apprentice recruitment & selection strategy To support the Head of Recruitment in the consistent application of our strategy & candidate experience To support the Head of Recruitment in implementing and improving our eligibility processes for learners To ensure that their team is performing against key KPIs so that induction cohorts are maximised across all routeways To ensure continual training and development for all members within their teams with structured CPD to aid performance To attend key meetings with senior stakeholders People Management – To conduct regular 121s to ensure clear directional guidance is given To ensure that your team are utilising our systems as efficiently as possible, suggesting and recommending improvements where necessary. Train and guide recruitment staff, ensuring best practise and compliance Key Performance Indicators (KPIs): Manage and support a team of Recruiters to meet key business objectives (placement / start target, retention, time to fill, conversion rate, P1 Productivity). Maintain a high support rating across teams 1-2-1 documents Essential Skills & Criteria: Ideally 6 months Management experience Experience in using an ATS or HR Database Good attention to detail with the ability to spot improvement areas Strong analytical skills with the ability to review information to make data-based decisions Motivational with the ability to delegate tasks, provide feedback and drive performance Outstanding presentation and communication skills with the ability to engage with other senior members of the business Have a creative and curious approach so that we can effectively implement new strategies and techniques for recruiting Organised with a methodical approach to work and tasks This role description outlines the primary responsibilities of a Recruitment Manager within the organisation. The specific duties and expectations may vary depending on the needs of the business and the nature of the recruitment projects / team dynamics. Our Benefits At Baltic, we’re committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day. Here’s what you can look forward to as part of Team Baltic: Culture & Work-Life Balance: A fun, supportive environment with regular social events and team activities Early finish every Friday – we operate a 4.5-day working week 25 days annual leave, increasing to 30 with length of service No weekend or Bank Holiday working Full office closure between Christmas and New Year Additional Life Event Day annually for those big moments that matter Buy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILL Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist Local discounted gym memberships Enhanced maternity and paternity leave (after 2 years’ service) Recognition & Engagement: Baltic Scratch Card Scheme – instant wins for great work Baltic Breakfasts, competitions, and engagement days Volunteer Day annually to give back to causes you care about