Senior Customer Service Executive Chelmsford Free Parking Salary up to £32000 depending on experience Are you ready to be the driving force behind exceptional customer experiences? Our client, is seeking a dedicated and organised Senior Customer Service Executive. With exciting growth plans over the next five years, this is your chance to be part of a thriving organisation that values excellence in service. The senior role will cover when required and work closely with the Customer Services Manager within all areas of the business to ensure that the team delivers a first class Customer service, Customer satisfaction and to manage Customer orders quickly and efficiently. The senior role will ensure that the team works closely with the Sales team to ensure all Customer orders are booked promptly. The senior role will ensure that the team assists the Sales team to manage and develop high value accounts and drive process improvements. Build and maintain strong relationships with external Customers that they support by ensuring all enquiries are dealt with in a timely manner to encourage new business, loyalty and repeat business to meet the Business Unit forecasts. Key Responsibilities Be the Hub of Coordination: Work collaboratively within a close-knit team of four, ensuring seamless communication and processes. You'll be the cog that keeps everything running smoothly! Order Processing & Enquiries: Take charge of ...