We are a growing organisation that builds and manages a wide range of properties to meet a variety of needs within East Lothian. From our office in Haddington, we currently manage around 1400 properties for rent and shared ownership throughout the area. Our subsidiary company provides a repair and maintenance service for our properties and other customers.\n\nThe primary purpose of the post is to provide digital support to our Digital Services Officer, and working within the Housing Team to ensure excellent service delivery to our customers. The successful candidate will learn about all aspects of our digital services, including Rent Collector, our innovative new App which allows tenants to pay rent online and our Key Tenant Scheme where, by meeting certain criteria, tenants can receive a rent discount. They are also required to complete, to a satisfactory level, the Modern Apprenticeship in Digital Applications at SCQF Level 6.\n\nThe Digital Services Modern Apprentice is responsible for providing digital and administrative support to the Digital Services Officer to help maintain and develop our digital systems and services, and support tenants to access these services.\n\nThey are also required to work towards achieving the Modern Apprentice in Digital Applications at SCQF Level 6.\n\nKEY ACTIVITIES\n\nâ¢\tProviding support with the site maintenance and content of elha.com\n \nâ¢\tTesting digital services, for example, new digital tools in My Home, My Work, My Area and Rent Collector\n\nâ¢\tAdministering the Key Tenant Scheme \n\nâ¢\tResponding to Rent Collector queries and trouble-shooting\n\nâ¢\tEnsuring accurate data entry to our IT systems to maintain effective records compliant with Data Protection legislation \n\nâ¢\tCreating social media content for example, Facebook and Instagram\n\nâ¢\tCompiling statistics for performance monitoring purposes\n\nEXAMPLES OF TYPICAL AREAS OF RESPONSIBILITY\n\nâ¢\tAssist the Digital Services Officer by updating content on elha.com and regularly checking links from elha.com to external sites, including assisting with maintaining \n dedicated space within elha.com for different categories of elha.com user such as staff, Management Committee members, members and other registered users\n\nâ¢\tAssist with the testing and maintenance of digital services, including My Home, My New Home, My Work, My Area and Rent Collector\n\nâ¢\tRespond to Rent Collector enquiries and assist with troubleshooting and / or signposting tenants to relevant information\n\nâ¢\tAdminister the Key Tenant Scheme, (including My New Home Discounts) by reviewing digital support and My New Home overrides, and assessing tenants for \n eligibility for various levels of Rent Discount\n\nâ¢\tHelp to promote our services and activities on social media sites, including developing and reviewing campaign calendars, and research local resources for e-news \n articles, social media and web pages\n\nâ¢\tCarry out a range of digital administrative tasks, for example, uploading dates to the calendars in our tenants My Home accounts, resizing images for our Digital \n Lettings Service (These Homes), setting up mailings for our Mutual Exchange List and updating new tenants and applicants in our Information and Advice database\n\nâ¢\tAssist with the collation of statistics for performance monitoring, for example, recording social media engagement and My Home usage statistics, ensuring that \n registers are maintained, compiling information for our Performance 365 microsite and keeping it up to date\n\nâ¢\tRespond to Live Help enquiries received through elha.com\n\nGENERAL RESPONSIBILITIES\n\nâ¢\tEnsure that the letter and spirit of our Equalities and Diversity policy is observed in all respects and at all times\n\nâ¢\tCarry out other duties from time to time commensurate with the post as required by the Digital Services Officer\n\nâ¢\tAttend relevant training as required especially in relation to the Modern Apprentice Qualification\n\nâ¢\tAssist with the work of other departments at times of pressure, including reception cover where required You will learn how to communicate in a busy office environment, communication and teamwork, You will also learn how to use our in-house I.T systems and databases, diary management and emails.\r\n\r\nYou will learn how to manage your diary and time allocated to tasks. Must be confident using Microsoft Applications including - Excel and Word.\r\nGood communication and organisation skills, 5 National 5s including English.