Quality Compliance Manager
Worcester - Hybrid working arrangement
£54,197 per annum (£57,050 per annum after 12 months)
35 hours per week
Sanctuary Care is proud to be recognised as a Top 20 Large Care Home Group 2025 by carehome.co.uk. As a leading provider of care across England and Scotland, we offer high-quality residential, nursing, dementia, and respite care services. Our mission is to enrich the lives of our residents by delivering compassionate, person-centred care.
We are also on an exciting journey of growth, aligned with Sanctuary Group’s charitable objectives, and we are looking for talented individuals to join us in shaping the future of care.
About the Role
We have an excellent opportunity for a Quality Compliance Manager to join our Care Quality and Clinical team. This role is central to ensuring our care homes maintain the highest standards of quality and compliance, while fostering a culture of continuous improvement and learning. It will be a senior position within the team and be reporting directly in to the Director of Quality and Chief Nurse.
You will lead a dedicated team, providing expert guidance and support across our care portfolio. Your work will help ensure that our services meet regulatory requirements and reflect best practice, while also responding to feedback and data insights to drive meaningful change.
Key Responsibilities
1. Lead and manage the Quality Compliance Team to deliver effective support across our care services.
2. Monitor and analyse regulatory compliance and quality indicators, incidents, and customer feedback to identify trends and promote learning.
3. Collaborate with the Caldicott Guardian and Data Protection team to manage data requests in line with legislation.
4. Ensure robust systems are in place for clinical governance and regulatory compliance.
5. Support the implementation and review of the Person Safety Incident Response Framework (PSIRF).
6. Review and update policies and procedures in collaboration with clinical, quality, learning and development, and operational colleagues.
7. Manage customer insight systems, including resident surveys and feedback analytics, to identify themes and evidence improvements.
8. Lead compliance-related projects and contribute to the development of quality assurance systems.
9. Coordinate safety alerts from external bodies, following guidance from the Director of Quality & Chief Nurse.
10. Provide practical support and advice to Quality & Clinical Teams and care homes to improve care standards.
What we are looking for?
We’re looking for someone with recent experience in a similar role, strong project and team management skills, and a solid understanding of care regulations and quality assurance.
You’ll be confident handling data, managing complaints, meeting KPIs, and working within GDPR and Caldicott principles, all while delivering excellent service and driving continuous improvement.
Why Sanctuary Care?
11. A supportive, inclusive culture where your voice matters.
12. Opportunities for professional development and career progression.
13. A chance to be part of a purpose-driven organisation with charitable values.
14. 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
15. Life assurance
16. Contributory pension from Sanctuary Care
17. Access to a free 24/7 support service providing support including legal, financial, emotional and medical advice
18. Discounts on shopping, holidays, cinema, dining, days out and much more