About the role
As a Customer Assistant in one of our John Lewis shops, you'll ensure our difference is felt through outstanding customer service and exceptional in-store experiences that set us apart from competitors. You'll also maintain shop standards through displays, stock management, and cleanliness. Knowing your customers enables you to provide the best service and foster long-term loyalty to our brand.
Key Responsibilities
* Deliver engaging and inspirational customer service at every stage of the customer journey.
* Use your product knowledge and sales training to drive sales and increase profits.
* Prioritize the customer, understanding their needs and resolving queries.
* Support the team flexibly across various shop tasks, including till support, stock replenishment, and shop-keeping.
* Identify areas for improvement and implement solutions.
* Support accurate stock counts to help protect profits.
Essential skills/experience you'll need
* Basic IT literacy.
* Strong communication skills.
Desirable skills/experience you may have
* Experience in a customer-facing role (training provided if not).
* Merchandising and product display experience.
About The Partnership
We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, committed to building a happier world. We focus on retail excellence through innovation, quality, and service, with a strong emphasis on kindness, respect, and embracing differences.
Important points to note:
* Some roles may require pre-employment vetting, including DBS checks, with information provided during recruitment.
* Apply promptly as vacancies may close early due to high demand.
* We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager.
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