Sales Coordinator / Sales Administrator
SALARY: Competitive + Benefits
LOCATION: Irlam, Manchester, North West England
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Sales Coordinator / Sales Administrator to join a fast-paced and customer-focused sales office supporting a well-established organisation within the construction products sector.
As the Sales Coordinator / Sales Administrator you will play a key role in internal sales, customer service, order processing and sales support activities. You will liaise with customers, manufacturing teams and warehouses to ensure products are delivered efficiently while maintaining accurate customer accounts and CRM systems.
The successful Sales Coordinator / Sales Administrator will be highly organised with excellent communication skills and a confident telephone manner. This role would suit someone with previous experience in account coordination, customer service or sales administration within construction products, building products or a similar commercial environment.
DUTIES
* Customer Service Support: Acting as the first point of contact for customer enquiries, account queries and order processing
* Order Processing: Managing customer orders accurately and ensuring all information is updated within CRM systems
* Internal Sales Coordination: Supporting the sales team with quotations, customer communication and sales administration tasks
* Account Coordination: Building and maintaining strong relationships with new and existing customer accounts
* Delivery Liaison: Coordinating with manufacturing plants and warehouses to ensure timely product deliveries
* Customer Care: Delivering excellent customer service standards and resolving customer issues professionally
* Credit Control Support: Liaising with Credit Control to help maintain up-to-date customer accounts
* Claims Administration: Processing customer claims efficiently and maintaining accurate documentation
* Sales Support: Assisting with the implementation of internal sales and customer support strategies
* General Administration: Supporting the wider office team with day-to-day administrative duties
CANDIDATE REQUIREMENTS
ESSENTIAL
* Previous experience in a customer service, sales support or administrative role
* Strong communication skills with a professional and confident telephone manner
* Good computer literacy, including experience using office systems and databases
* Excellent organisational skills with the ability to manage multiple tasks
* Ability to work independently as well as part of a team in a busy office environment
* A proactive, hardworking and conscientious approach to work
DESIRABLE
* Experience within a customer-orientated sales office environment
* Knowledge of construction or building products
* Experience liaising with manufacturing, warehouse or logistics teams
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