Your newpany
Our client is a large private-sector organisation based in Mallusk that is providing support to a large public-sector organisation.
Your new role
In this role, you will be working as a helpdesk administrator. You will work from 8:30-5 (with a degree of flexibility). Your main responsibilities will consist of the following:
1. Coordinate site construction projects, ensuring that works are carried out effectively and on-time.
2. Manage the scheduling of engineer diaries to ensure effective cover is provided for all projects.
3. Receive iing calls and record/manage these efficiently to the required job standard.
4. Providing support to clients by telephone and email
5. Logging and assigning response maintenance calls promptly and efficiently
6. Processing operative paperwork and closing calls to submit for payment
7. Responding within agreed timeframes, service levels and contract terms to ensure that work orders are met
8. Targeted KPIs in relation to contract requirements
9. Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
10. Routine administrative tasks
11. Liaise andmunicate with key stakeholders and clients
What you'll need to succeed
To be considered for this role, you will have the following:
12. 1 year's experience in an office environment (service-desk/help-desk admin experience preferred)
13. 5 GCSEs to include English and Maths
14. 1 year's office experience
15. Fluent Microsoft Office Experience
16. Proactive and can work independently with limited supervision.
17. Strong customer focus and professionalism at all times
18. Demonstrate high levels of organisational skills
19. Excellentmunication skills
20. Adaptable with a flexible and positive attitude
21. Ability to multitask – large volume of calls
22. Trustworthy and approachable
23. Lead by example
24. Can do attitude
What you'll get in return
25. £26,000 salary
26. Opportunity to work overtime and increase salary
27. Free parking
28. Health Shield pass