Job Description
Job Description
Title: On-Call Patient Experience Associate
Company: Confidential | Innovator in Advanced Health & Wellness
Environment: Boutique, low-traffic medical studio focused on quality over volume
Location: Newport Beach, CA
Schedule: On-call / as-needed, typically 8:00 AM – 6:30 PM, including weekends (Sat + Sun)
Start Date: Mid-August
Pay Rate: $25–27/hour, DOE
About the Role
Our client, a premier, physician-led health and wellness organization is seeking a polished and emotionally intelligent professional to support patient experience operations on an as-needed basis. This role is ideal for someone who thrives in a calm, service-focused environment and enjoys offering a personalized, high-touch experience to clients. This position will begin as part-time, on-call support during high-volume periods, with potential to transition into a longer-term or permanent role in the coming months. You'll be stepping in to support an existing team, with coverage needs typically communicated one week in advance.
Key Responsibilities
* Greet and guide clients through a seamless, white-glove experience
* Act as the first point of contact for full-body preventive health appointments
* Support patient prep (check-in, gowning, hydration, comfort items)
* Validate parking and assist with general inquiries (low call volume)
* Ensure flow and environment remain calm, organized, and welcoming
* Maintain room turnover and coordinate with MRI technologists
* Provide light post-scan assistance (no formal checkout process)
* Create a setting where patients feel at ease, seen, and cared for
What You’ll Bring
* Preferred candidates include bachelor’s degree holders, graduate students, or early-career healthcare professionals
* Warmth and polish, with a genuine care for people
* Background in luxury hospitality, wellness, or healthcare is a strong plus
* Ability to remain calm under pressure and support anxious patients
* Ideal role for recent graduates or those early in their healthcare careers
About Us:
Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.
You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.